Communication Advisor for Contact Center

Description Are you service-oriented, curious, and confident in meeting people? Then the role of Communication Advisor might be right for you. With us, you'll get varied work with many contacts, knowledgeable colleagues, and an opportunity to contribute to a service that makes a difference in people's everyday lives. We are facing an exciting development phase where we are now establishing a new contact center. Here you'll have the opportunity to be part of building a modern service function from the ground up together with engaged colleagues. As a Communication Advisor, you are often the first point of contact and you meet our residents, entrepreneurs, visitors, and employees via phone and reception. We are looking for someone who is interested in society, service-oriented, and enjoys learning new things. You collaborate closely with others and contribute to a safe, accessible, and professional service. As a person, you are a stable, attentive, and adaptable team player. With your positive attitude and welcoming approach, you are a good ambassador for all our operations. You are comfortable working digitally and in multiple systems and want to be part of developing approaches that make the service even better and more efficient. Work Tasks The work is characterized by a high service focus, good customer care, and great commitment to helping people in different situations. In this role, you will: Answer questions via phone, reception, and digital channels Provide information, guidance, and service within the municipality's various areas of operation. Provide administrative service to the municipality's employees and operations. Be a support when information in digital channels is insufficient. Qualifications To succeed in this role, we want you to: Have experience working in customer service, reception, call center, or another role involving many customer contacts, preferably with a focus on phone work. Have an interest in societal issues. Have good digital skills and the ability to handle multiple systems in parallel. Be quick at finding, interpreting, understanding, and conveying information in a way that makes it easy for others to understand. Have very good knowledge of Swedish, both spoken and written Have good knowledge of English. It is a merit if you have: Experience working in a municipal contact center, citizen office, or customer center. Post-secondary education or other experience that the employer deems equivalent. Experience with municipal operations and an understanding of the municipality's mission. Good local knowledge of Vänerborg Municipality About Vänerborg Municipality As an employee of Vänerborg Municipality, you contribute to making everyday life easier for our 40,000 citizens in the municipality. In Vänerborg Municipality, 3,600 employees work, and we strive to be attractive and sustainable in all aspects, throughout life. We work with individual salary setting and offer benefits linked to employment. Want to know more about us as an employer, our benefits, and how our salary setting works? Visit our careers page. Other Information We see diversity as a strength that enriches our operations and welcome applicants with different backgrounds. If you have protected personal information, please contact the contact person for the ad by phone and send your application by mail. The municipality has made active choices in this recruitment and therefore does not wish to be contacted with offers of advertising and recruitment assistance/competence placement. Contact information for your trade union can be found here.

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