Community Advisor - Social Support and Care, Östersund Municipality Customer Center

Description:

Do you want to make a real difference for people every day? Are you service-oriented, solution-focused, and enjoy meeting diverse people? Then the role of Community Advisor in social support and care at Östersund Municipality's Customer Center might be perfect for you. With us, you'll find meaningful work helping citizens navigate services and be an important part of the municipality's customer service. This is a temporary position for 9 months, possibly longer, starting in September. About Us Citizen Services is part of the Municipal Management Administration and includes the Customer Center and Internal Services. At the Customer Center, all staff work as generalists handling the most common citizen inquiries. In addition, each team member is part of one of two specialized groups, each with in-depth knowledge in different municipal areas. The unit has approximately 25 employees working closely together in an open office environment with strong peer support. Your New Role As a Community Advisor, you'll meet citizens primarily via phone, but also via email, web, and in-person visits. You'll provide clear and accurate answers, guide citizens through municipal services, and ensure a safe and professional experience, handling both brief calls and longer, more complex cases. The pace can be fast at times, making the work varied and stimulating. Work Group: Social Support and Care In this group, you'll handle in-depth inquiries within the Social and Employment Administration and Health and Care Administration. For example, concern reports, financial assistance, invoice inquiries, and care applications. The group also receives visits and is responsible for certain administrative tasks, including mail handling for the Social and Employment Administration. Common Responsibilities Receive and handle cases via phone, email, web, and in-person visits. Handle both simple questions regarding the entire municipality and more complex questions within social support and care. Document and register cases in various systems. Process mail for the Social and Employment Administration. We Offer An engaged team where we support each other, share knowledge, and have fun together Meaningful work with significant social impact and close citizen contact Clear work methods, documentation, and daily support Good opportunities for learning and development in both generalist and specialized roles Work hours: 08:00–17:00, weekdays Location: City Hall, Customer Center Who We're Looking For Requirements A social work degree or other relevant post-secondary education that the employer deems equivalent, or documented work experience in social work, public administration, or related activities that the employer considers equivalent. Advanced computer skills and very strong ability to quickly learn and work in multiple digital systems simultaneously. Very good ability to express yourself in speech and writing in Swedish and English. Very good interpersonal skills, strong service orientation, and ability to meet people in different life situations with respect, professionalism, and citizen-centered focus. Positive, energizing, and solution-oriented. You take initiative and spread good energy. Meritorious Customer service experience via phone, where you spoke with citizens/customers most of the day (describe this in your personal letter) Knowledge of Sámi language, in speech and writing. We use competency-based recruitment. The selection includes recruitment tests and work samples related to the position. We place great importance on your personal qualities. A Message from Your Future Manager We're convinced that great service starts with people who enjoy their work. That's why we actively work to create a workplace where we support each other, have fun together, and deliver high-quality citizen services. If you enjoy meeting people, solving problems, and working with engaged colleagues, I think you'll feel at home with us. I look forward to reading your application and hope you'll join our team. /Denize von Walden, Customer Center Unit Manager How the Recruitment Process Works Interviews may take place on a rolling basis. Please include a CV and personal letter with your application. Grades/certificates don't need to be sent initially. We'll ask you to provide them if you advance to an interview. Östersund Municipality has considered its advertising channels before posting this ad and therefore requests that recruitment firms and advertising salespeople not contact us. What Do We Offer? Östersund Municipality offers benefits such as paid vacation from your first year of employment, vacation conversion, wellness allowance, or wellness hours. Through our benefits portal, you can access independent pension advice and numerous discounts and offers. You can also get quick and professional support from various specialists, such as psychologists, lawyers, and economists, through the Employee Support service. You can read more about our benefits on our website: https://www.ostersund.se/naringsliv-och-arbete/jobba-hos-oss/sa-har-jobbar-vi/lon-och-formaner.html About the Municipal Management Administration In working toward a better Östersund, democracy and development play a crucial role. Within the Municipal Management Administration, we work with citizen services and democratic assignments related to politics, among other things. We also have our business developers, economists, HR consultants, communicators, IT specialists, and administrators, among others.Do you want to make a real difference for people every day? Are you service-oriented, solution-focused, and enjoy meeting diverse people? Then the role of Community Advisor in social support and care at Östersund Municipality's Customer Center might be perfect for you. With us, you'll find meaningful work helping citizens navigate services and be an important part of the municipality's customer service. This is a temporary position for 9 months, possibly longer, starting in September. About Us Citizen Services is part of the Municipal Management Administration and includes the Customer Center…

Overview

Type

job

Status

active

Visibility

public

City

Östersund

Address

Rådhusgatan 21

GPS

63.176793436273, 14.642190841469copyopen in

Email

Show email

Views

3

Published

9. 7. 2026

Edited

23. 7. 2026

Specifications