Customer Service Specialist

Nacionālais veselības dienests

LATVIJA, Cēsu iela 31 k-3, Rīga, Rīga, Latvia

The National Health Service (registration No. 90009649337) announces a competition for a position – Senior Customer Service Specialist at the Customer Service Center (permanent, profession code 4222 07) Key job responsibilities: • provide answers to questions from residents in person and via the information hotline 80001234; • issue European Health Insurance Cards (EHIC); • respond to resident letters/emails; • accept applications and other documents, certify copies, and perform other tasks within the scope of the Customer Service Center's operations. Requirements for applicants: • higher education preferred; • work experience in customer service or healthcare will be considered an advantage; • excellent communication skills both verbally and in writing; • state language proficiency level C1; • English language proficiency level B2 for communication with foreign clients; • accuracy, strong sense of responsibility, initiative, good communication and cooperation skills; • ability to take responsibility for your decisions and work results; • ability to plan and organize your time; • ability to work in a team; • professional communication skills. We offer: • interesting and dynamic work in a responsive and experienced colleague team; • opportunities for professional growth and new experience; • salary from EUR 1393 (gross) to EUR 1663 (gross) depending on professional experience; • professional knowledge development necessary for the position; • additional leave according to work performance evaluation results; • health insurance policy after the probation period. Send your CV with a short motivation letter and copies/photos of documents confirming education with the reference "Senior Customer Service Specialist at the Customer Service Center" to the email address [email protected] or by mail to the National Health Service Personnel Department (Riga, Cēsu Street 31, building 3, LV-1012) by September 6, 2026. Inquiries by phone 67043742; more information about the National Health Service can be found at www.vmnvd.gov.lv or on our X/Twitter and Facebook profiles. After evaluating the submitted documents in the first selection round of the competition, we will contact those applicants whose candidacies are selected for the second selection round. To establish employment relations, you will need an electronic signature. Based on Article 6 of the General Data Protection Regulation, the National Health Service informs: 1) personal data indicated in your application documents will be processed to ensure the conduct of this selection competition; 2) your personal data controller is the National Health Service; 3) additional information can be obtained on the National Health Service website http://www.vmnvd.gov.lv/lv/par-nvd/personas-datu-apstrade.