Junior IT Support / Servicedesk Support Specialist at Vivicta

Description:

About the Company Vivicta is a leading Nordic technology partner that simplifies everyday life through innovative and transformative digital solutions. With over 7,000 experts worldwide, they combine deep technical expertise with strong industry knowledge to help businesses and organizations in both the private and public sectors evolve and meet future demands. Vivicta works closely with its customers to modernize operations, streamline processes, and create long-term sustainable solutions in areas such as data, AI, cloud services, applications, and IT infrastructure. At Vivicta, curiosity, innovation, and collaboration meet in a culture characterized by transparency, accountability, and strong team spirit. Together with their customers, they shape the digital future in the Nordic region. The role offers developing and stimulating work tasks with good opportunities for growth. You will receive continuous support through coaching and development conversations in an organization characterized by high transparency and strong team spirit. We at Asta Agency collaborate with Vivicta in this recruitment process. This is a consulting assignment with a good opportunity for employment at Vivicta. You will initially be employed by Asta Agency and work as a consultant at Vivicta. About the Position The role as a support technician at Vivicta is primarily about providing support to one of Vivicta's largest customers. You will be part of a cohesive team of 48 people. Here you work closely with experienced colleagues and leaders in an open and unpretentious culture with strong team spirit. The role is dynamic and varied, as you are expected to provide support in areas such as Office 365, MS Office, Windows, Windows Server, networking, firewalls, WiFi, security, backup, Active Directory, and Mac. Responsibilities: Provide quality support via phone, email, and chat to end users at the customer. Deliver solutions to issues related to technical questions or problems. Troubleshooting and resolving technical problems using remote control and automation tools. Participate in improvement processes for incident, change, and problem management. Qualifications and Attributes We are looking for someone with a talent for providing quality service. To be a good fit for this position, we see that you have an approach characterized by a high degree of customer focus and service. Furthermore, you are focused on achieving results and developing over time. Setting goals and working toward them, individually and as a team, comes naturally to you. You are someone who functions well in groups and maintains a high standard of honesty and consistency in your actions. Like others on the team, you are expected to be flexible and open to development as you will handle a varied range of different cases. You are communicative, cooperative, and spread positive energy. You have both the ability to identify problems and find solutions to them. We would also like to see that you: Have at least one year of experience in either technical support or customer service. Demonstrate strong motivation and interest in developing within IT and working with large customers. Have strong customer focus, are service-oriented, solution-focused, social, and have a positive attitude. Can express yourself fluently in both Swedish and English. Other Information Location: Solna, Stockholm Extent: 100% We apply continuous selection in this process, which means the position may be filled before the final application deadline. We therefore recommend that you apply as soon as possible! If you have any questions or concerns about Asta Agency's recruitment process, please do not hesitate to contact [email protected]. About Asta Agency Asta Agency is a recruitment and staffing company that helps businesses find the right professionals throughout Sweden with a focus on Stockholm, Gothenburg, and Malmö. We recruit and hire specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in taking the next step. Learn more about how we work with recruitment, staffing, and hire recruitment at astaagency.se.About the Company Vivicta is a leading Nordic technology partner that simplifies everyday life through innovative and transformative digital solutions. With over 7,000 experts worldwide, they combine deep technical expertise with strong industry knowledge to help businesses and organizations in both the private and public sectors evolve and meet future demands. Vivicta works closely with its customers to modernize operations, streamline processes, and create long-term sustainable solutions in areas such as data, AI, cloud services, applications, and IT infrastructure. At Vivicta, curiosity,…

Overview

Type

job

Status

active

Visibility

public

City

Solna

GPS

59.329323, 18.06858copyopen in

Email

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Views

5

Published

31. 7. 2026

Edited

5. 8. 2026

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