Description:
The Service Office provides technical and administrative services to administrations and companies in Borås City. Our operations include everything from facility and workshop services to data services, building and property services, payroll and accounting services, as well as telephone service and switchboard operations. The Service Office operates without municipal budget allocation, but works in a business-like manner according to a model with clients and service providers. Approximately 400 people work at the Service Office. About the operation Borås City's IT Department, Data Services, is responsible for the operations of the entire Borås City network. The network currently consists of approximately 7,000 computers and 7,000 smartphones serving approximately 30,000 users. We are 50+ employees in the department, distributed across four units. We work process-oriented using the ITIL framework. Are you our new Service Desk team member? Our Service Desk's focus is on customer experience, as our core principle is to go from good to excellent in all interactions. It is a long-term effort with a focus on continuous improvement. For the Service Desk to succeed, it is essential that each team member understands their own and their colleagues' contribution to whether the customer experience is poor, good, or excellent. • All team members must understand that our attitude and behavior largely shape the customer's perception of us. • All team members aim to adapt the message to the recipients – that is, to use appropriately technical language when speaking with users. Only then can we achieve clear and effective communication with users. • All Service Desk team members should feel that they are contributing, are valued, are appreciated, and develop in their role, which in turn are important components for job satisfaction. Job responsibilities You will work in a great and competent Service Desk team. Your work includes daily contact with users, and you report to the IT Support Manager at Data Services. The position broadly involves answering incoming calls to the Service Desk, receiving error reports and orders from users via phone and email, all of which must be registered in our ticket management system. A high percentage of issues are resolved directly during the first call through troubleshooting, often by remote connecting to the user. Solutions are documented for the user and for our own knowledge database, so we place great value on documentation. Qualifications We are looking for someone with a high school education with IT technical focus (or equivalent knowledge acquired in other ways as deemed equivalent by the employer). Higher education in the field is a merit. You have worked in the past two years or currently work with user support and similar tasks as described above and have documented experience with Service Desk work in the areas of Windows clients and Microsoft AD administration, or experience that the employer deems equivalent. You have worked with Windows 10 and 11 and SCCM. You hold ITIL certification (or equivalent knowledge acquired practically through work in these processes). A Class B driver's license is required. Great emphasis will be placed on personal suitability. In connection with this recruitment and prior to a potential employment, a background check certificate may be required. Application At Borås City, we actively work to create health-promoting workplaces with a good work environment. We offer various forms of wellness programs and maintain smoke-free working hours. Other information Please submit your application with attached documents through our application function, which you can access via the Apply for the job button below.
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Overview
- Type
- job
- Status
- active
- Visibility
- public
- City
- Borås
- Address
- Borås Stad
- GPS
- 57.7163713, 12.9247245
- Phone
- Published
- 14. 8. 2026
- Edited
- 15. 8. 2026