IT Technician at the Swedish Prison and Probation Service IT Service Center

About the Swedish Prison and Probation Service The Swedish Prison and Probation Service is growing – we are building new facilities, renovating, and expanding, and we are now seeking additional staff members. Our most important goal is to reduce recidivism – to break the vicious cycle. If we succeed, society becomes safer and more secure for everyone. We are the agency responsible for prisons, probation services, remand prisons, and prisoner transportation. Would you like to contribute to a safer society? Our IT department is undertaking a major initiative focused on a digital Prison and Probation Service. Together, we work to create conditions and solutions that make a difference in our operations. The IT department is experiencing strong growth. We are seeking someone with a strong interest in IT, knowledge, and experience that can enrich our digitalization journey and who wants to make a difference in society within your profession. Job Description We are looking for someone who wants to contribute to delivering and developing the IT department's support operations to the Swedish Prison and Probation Service's 22,000 employees. You are driven by a desire to help and educate others with digital tools and have a strong interest in understanding employees' needs and expectations. As an IT Technician, you will work independently with troubleshooting and guide the Swedish Prison and Probation Service's employees. Together with your colleagues at the IT Service Center, you actively work to support our users and clients in a high-quality and efficient manner. In your service role, you will, among other things: • Provide first-line troubleshooting and user guidance, primarily via telephone and case management systems • Contribute to increased digital maturity in our operations by, for example, acting in an advisory capacity, guiding, and supporting users regarding the Swedish Prison and Probation Service's IT applications • Help develop our working methods and processes to increase quality and efficiency in our deliveries • Be the first point of contact for employees regarding questions and troubleshooting, primarily related to the Swedish Prison and Probation Service's IT applications Qualifications We are looking for someone who is service-oriented, attentive, and has the ability to adapt to the recipient. You are a constructive collaborator who remains stable and focused even under stress. With good self-awareness and personal maturity, you navigate professionally in different situations while working in a structured manner and meeting your deadlines. To thrive and succeed in your role, it is important that you share the Swedish Prison and Probation Service's fundamental values regarding a humanistic view of people, respect for individuals, and belief in human development. You are also aware of and understand how background, culture, and group affiliation affect you and others. Furthermore, your approach is expected to contribute to everyone being treated equitably. We place great importance on personal suitability. We are looking for someone who has: • Complete upper secondary education in the form of final grades or an upper secondary diploma, or alternatively other education combined with work experience that the Swedish Prison and Probation Service deems relevant. • Experience in service or support, or other work experience that the employer deems relevant. • Experience working with various types of IT applications • Experience with administrative work • Ability to express yourself well in speech and writing in Swedish • Ability to express yourself well in speech and writing in English • Very good computer skills It is also advantageous to have: • Upper secondary education with an IT focus • Experience working with the Swedish Prison and Probation Service's core systems • Experience in technical IT support • Experience in remote support • Experience in application-related IT support • Understanding of the complexity of working in larger organizations Other Information The Swedish Prison and Probation Service has decided to eliminate the personal letter and replace it with selection questions relevant to the position. Your answers to the selection questions and your CV will form the basis for determining whether you are qualified to proceed in the process. To be considered for employment with the Swedish Prison and Probation Service, you must meet high standards regarding suitability, judgment, security and confidentiality awareness, and compliance with applicable laws. This means you stand up for democratic values and the state values that apply to the Swedish Prison and Probation Service's operations. Certain positions are classified as security-sensitive, and a security clearance with background check will be conducted before an employment decision is made. For certain security-classified positions, Swedish citizenship is required. The Swedish Prison and Probation Service welcomes applicants with diverse backgrounds and experience. Learn more about security vetting here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/sakerhetsprovning-vid-rekrytering/ The position may involve civil emergency placement with the Swedish Prison and Probation Service. Learn more about civil emergency placement here: https://www.kriminalvarden.se/jobba-hos-oss/rekryteringsprocessen/krigsplacering/ Individual salary determination applies. A probationary period may be applied. The Swedish Prison and Probation Service strives for an even gender distribution and increased diversity. To submit your application, click the application link in the job posting. Questions about how to apply and submit your CV should be directed to Varbi. Questions about specific jobs will be answered by the contact person specified in the job posting. We kindly but firmly decline direct contact from staffing and recruitment companies and recruitment advertisement vendors. The Swedish Prison and Probation Service has contracted agreements.

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