IT Systems & Support Technician

My3twelve AB · Full-time

Stockholm, Sweden

This is a full-time, onsite position based in Stockholm, Sweden. Do you have a passion for gaming and IT operations? As a part of my3Twelve, you will have an opportunity to join a dynamic team supporting a global enterprise client. my3Twelve is seeking a technically skilled professional who thrives in both hands-on IT support and strategic systems administration. This role is ideal for someone eager to grow into advanced responsibilities, independently drive projects, and act as a technical project manager with minimal oversight. Key Responsibilities · Provide front-line technical support, troubleshooting hardware/software issues, and delivering desktop support across multiple platforms · Manage onboarding/offboarding IT tasks (PC build-out, dev kit setup, etc.) · Maintain and optimize a large fleet of test devices (Windows, Android, Chrome OS, etc.) · Transition lab operations to cloud-hosted environments · Develop and deploy automation scripts (PowerShell or similar) · Set up lab infrastructure (racking, cabling, servers, provisioning) · Own and improve processes for managing technical requests, tracking issues, and communicating status · Deliver both tactical (day-to-day) and strategic (long-term) IT projects · Evaluate and recommend hardware solutions for diverse technical needs · Monitor, maintain, and secure servers, networks, and computer systems · Implement system updates, patches, backups, and disaster recovery operations · Ensure compliance with security, privacy, and regulatory requirements · Collaborate with cross-functional teams to resolve issues and enhance system performance · Document IT procedures and system configurations · Independently drive projects to completion, acting as a technical project manager: · Develop project plans and timelines · Proactively identify and mitigate risks · Communicate project status and milestones to stakeholders · Facilitate team meetings and stakeholder reviews · Track KPIs and project outcomes · Capture lessons learned and implemented best practices Qualifications · 3–5 years' experience in IT operations or similar roles · Bachelor's degree in Computer Science, Information Technology, or related field · Strong scripting skills (PowerShell, C# preferred) · Deep knowledge of operating systems (Windows, Linux), as well as using and automating Azure and XML · Experience with network administration, security, and Azure virtual machines · Familiarity with corporate IT environments (AAD, AD, Directory Services, SharePoint, ADO) · Experience with ITIL-based helpdesk systems and ticketing platforms (JIRA, Autotask, Kaseya, etc.) · Ability to work independently and collaboratively · Service-minded, positive, can-do attitude · Highly Recommended: · Experience in IT operations/engineering for a game studio · Certifications: CompTIA Network+, CompTIA Security+, Microsoft Certified: Azure Administrator Associate · Experience troubleshooting client issues in complex corporate environments · Experience in technical lab environments and front-line IT operations