IT Support Technician/Helpdesk in Alingsås

We specialize in staffing and consulting services in IT and technology – from promising talent and consultants with broad expertise to experienced specialists with deep technical knowledge. For you as a candidate, we are a reliable partner that offers exciting assignments, personal development, and close contact with our advisors. We make sure you get the right assignment for your skills and ambitions – always with people at the center. For our customers, it means we are a dependable provider who can quickly match the right expertise with the right needs. In addition to our own strong consulting organization, we also have an extended partner network, which allows us to offer even greater flexibility and breadth in our delivery. Collaboration and quality characterize everything we do, and our core values are summarized in our promise: Empowering the Nordics through people. Eccera has 300 employees and offices in Stockholm, Gothenburg, Malmö, and Linköping. We are a member of Almega Kompetensföretagen and follow their signed collective agreements with Unionen. We are now seeking an IT support technician for an assignment with a customer in Alingsås. The role combines classic first-line work with on-site support and delivery of IT equipment, making it perfect for you if you thrive both in helpdesk and out in the field. As a consultant at Eccera, you get a secure employment and gain valuable work experience on assignments with our customers. Your consulting manager supports you in your development where you continually build new experiences and knowledge. An excellent opportunity to build a career. About the Assignment The work basically consists of helpdesk support where you support users via phone, on-site visits, and a ticket management system with their orders, questions, and error reports related to IT equipment and IT systems. The role also includes: On-site installations and troubleshooting Delivery and replacement of IT equipment Practical support with users in the field It is a varied role where you work in a structured manner with tickets and are visible out in the organization. Technology and Work Areas You will work with, among other things: Windows 10 and Windows 11 macOS Chromebook Android, iPhone, and iPad Outlook and user support Printers, copiers, and projectors Ticket management systems MDM systems Active Directory and eDirectory SCCM and MDT Network outlet patching Requirements Category B driver's license Fluent Swedish, spoken and written Basic IT knowledge through education or work experience You must not appear in the criminal record register Who Are You? We are looking for someone with a strong technical interest who thrives in a role where service is the focus. You are social, solution-oriented, and have an easy way of meeting users in a professional and educational manner. You work in a structured way, follow instructions carefully, and take responsibility for your deliverables. At the same time, you are independent and drive your work forward without needing to be micromanaged. A positive attitude and orderly work approach are important in this role. We place great emphasis on your personal qualities. What We Offer At Eccera, you get the tools you need to reach your goals. We offer all our consultants qualified training and certifications in the latest technology. We place great value on our employees continuously developing. Therefore, we offer you the opportunity to set up an individual training plan, where we cover both study materials and the certifications themselves. During your development, we will match your expertise with the right assignments as you advance.

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