IT Support Technician - Växjö Municipality

No two days are the same for us at Växjö Municipality. Sometimes we handle the small things and sometimes the really big ones. Either way, it means a workday that truly matters. We are just over 7,000 employees working together to create a good day, every day. With us, you'll have the opportunity to make a difference while growing and developing. There's a wide range of professions and career opportunities here, and what they all have in common is that they build and create our future Växjö. Do you want to share our workday? Work for a good day. Every day. 2 position(s). WORK TASKS Are you the person who keeps calm when someone else gets stuck? Do you enjoy helping people and providing really good service? Then you could be the one we're looking for at our Service Desk. IT Service Desk provides support to employees and students within the Växjö Municipality organization. We're now strengthening our first line with more colleagues who want to be IT's face outward and help our users move forward in their workday. The phone is your primary work tool. You receive incoming calls, listen to the user's problem, and help find a solution. You resolve many issues directly on first contact, while others you document, prioritize, and forward to the right department. When you're not handling incoming calls, you manage tickets that have come in through our service portal. You work with, among other things: -receiving and assisting users by phone -troubleshooting and resolving IT-related problems, including remote control of the user's computer -documenting, prioritizing, and managing tickets in our ticketing system -working according to developed instructions, knowledge articles, processes, and procedures -guiding users with different levels of technical knowledge in a simple and educational way. You don't need to know everything from the start. When you join us, you'll receive thorough training where experienced colleagues help you learn both our methods, systems, and the most common issues. The goal is to give you the right conditions to gradually become confident and independent in the role. With us, you'll be part of a team where collaboration and knowledge sharing are a natural part of everyday work. We work together, have regular check-ins, and help each other when needed. QUALIFICATIONS For this role, your attitude and how you interact with people matter more than being an IT expert already. We're looking for someone who enjoys helping others and can create a good interaction even when the person on the other end of the phone is stressed, frustrated, or needs extra support with technical questions. You listen, ask the right questions, and explain things clearly and educationally. Maybe you currently work in customer service, support, retail, or another service-oriented field where you're used to meeting people and solving problems. IT support experience is of course a plus, but what matters most is that you have an interest and willingness to learn. We see that you have: -at least upper secondary school education -experience in customer service, support, or another service profession where the phone was an important work tool -good ability to communicate in Swedish, both spoken and written -good understanding of English -an interest in technology and a willingness to learn new things -ability to work structuredly and stay focused even when the pace is high. As a person, you are service-oriented, curious, and unpretentious. You enjoy collaborating, but can also take personal responsibility for your tasks. You can prioritize when multiple things happen at once and aren't afraid to seek information or ask a colleague when you need help. Above all, you understand that good support is about more than technology. It's about the person on the other end. Växjö Municipality strives to reflect the society around us, and we therefore welcome applicants from all parts of society who can contribute to broad diversity in the organization. Does this sound like a role for you? We look forward to your application! Selection is ongoing, so please submit your application as soon as possible. The recruitment is conducted by Chefspoolen on behalf of Växjö Municipality. All questions about the position are therefore handled by us. If you have questions, you're warmly welcome to contact Pontus Lindekrantz at [email protected]. Employment type: Permanent. Duration: Permanent, start date: According to agreement. Växjö Municipality offers an attractive workplace free from discrimination and provides equal opportunities for all. As a permanent employee, you will typically be subject to military conscription in our organization. Applications are only accepted through the Public Jobs recruitment tool (www.offentligajobb.se). To staffing and recruitment agencies or to you who are salespeople: We kindly but firmly decline direct contact from staffing and recruitment agencies as well as sellers of additional job postings.

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