IT Support Technician - Växjö Municipality

No two days are the same for us at Växjö Municipality. Sometimes we handle the small things, and sometimes the really big ones. Either way, it means a workday that truly matters. We are just over 7,000 employees working together to create a good day, every day. With us, you have the opportunity to make a difference while growing and developing. There's a wide range of professions and career opportunities here, and what they all have in common is that they build and shape our future Växjö. Want to be part of our workday? Work for a good day. Every day. IT Support Technician for Service Desk We're now looking for you to join us and make a difference for those we serve! Växjö Municipality is Kronoberg's largest employer, working every day, year-round, for our residents, businesses, and visitors. Together, we create a sustainable tomorrow and an attractive municipality to live, work, and thrive in—today and in the future. This means work where we challenge ourselves to think new, learn, and develop together. Do you want to be part of something larger where you can make a real difference? Welcome to Växjö Municipality! Job Description Are you the person who stays calm when someone else gets stuck? Do you enjoy helping people and providing excellent service? Then you might be exactly who we're looking for on our Service Desk. IT Service Desk provides support to employees and students within the Växjö Municipality organization. We're now strengthening our first line with more colleagues who want to be the IT department's face outward and help our users move forward in their workday. The phone is your primary work tool. You receive incoming calls, listen to the user's problem, and help find a solution. You resolve many issues directly on first contact, while others are documented, prioritized, and forwarded to the right department. When you're not handling incoming calls, you manage tickets that have come in through our ticket portal. You work with, among other things: receiving and helping users via phone troubleshooting and solving IT-related problems, including remote access to the user's computer documenting, prioritizing, and managing tickets in our ticketing system working according to established instructions, knowledge articles, processes, and procedures guiding users with different levels of technical knowledge in a clear and educational manner. You don't need to know everything from the start. When you join us, you'll receive a thorough introduction where experienced colleagues help you learn our work methods, systems, and the most common issues. The goal is to give you the right conditions to gradually become confident and independent in the role. With us, you'll be part of a team where collaboration and knowledge sharing are a natural part of everyday work. We work together, have regular check-ins, and help each other when needed. Qualifications For this role, your attitude and how you interact with people is more important than being an IT expert already. We're looking for someone who enjoys helping others and can create a good interaction even when the person on the other end of the phone is stressed, frustrated, or needs extra support with technical questions. You listen, ask the right questions, and explain in a clear and educational manner. Perhaps you work today in customer service, support, retail, or another service-oriented field where you're used to meeting people and solving problems. Experience with IT support is of course a plus, but what's most important is that you have an interest and willingness to learn. We see that you have: at least a high school diploma experience in customer service, support, or another service profession where the phone has been an important work tool strong ability to communicate in Swedish both verbally and in writing good understanding of English an interest in technology and a willingness to learn new things the ability to work structurally and stay focused even when the pace is high. As a person, you are service-oriented, curious, and unpretentious. You enjoy collaborating but can also take responsibility for your own tasks. You can prioritize when multiple things happen at once and are not afraid to seek information or ask a colleague when you need help. Above all, you understand that good support is about more than technology. It's about the person on the other end. Växjö Municipality strives to reflect the society around us, and we therefore welcome applicants from all parts of society who can contribute to broad diversity in the organization. Does this sound like a role for you? We welcome your application! Selection is ongoing, so please send in your application as soon as possible. The recruitment is conducted by Chefspoolen on behalf of Växjö Municipality. All questions about the position are handled by us. If you have questions, you are warmly welcome to contact Pontus Lindekrantz at [email protected].

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