IT Support Technician at Prestigious Hotel

Barona Professionals AB · Full-time

Stockholm, Sweden

Grand Hôtel Stockholm is one of Sweden's most prestigious and renowned luxury hotels. The hotel was founded in 1874 and is located on Blasieholmen in central Stockholm, with views of the Royal Palace and Gamla Stan. Grand Hôtel offers first-class accommodations, award-winning restaurants, spa, conference and event facilities, and is known for its high level of service and long tradition of welcoming international guests, business leaders, and Nobel Prize recipients. Are you solution-oriented, enjoy helping others, and have a strong interest in IT and technology? Do you thrive in a broad role where you support the organization, lead projects, and are part of ongoing development? Do you have solid knowledge and experience from support and IT? An exciting opportunity awaits as an IT Support Technician at Sweden's premier luxury destination. About the Role As an IT Support Technician at Grand Hôtel Stockholm, you will work in an international environment with a strong focus on creating a five-star experience daily for all our employees and guests at Grand Hôtel, The Sparrow Hôtel, Lydmar hotel, and Mathias Dahlgren's restaurants. We are looking for someone who wants to work in a broad role focused on operations, management, and support of existing IT systems. In this role, you work closely with users and actively contribute to understanding and developing their IT environment. As IT support, you will be responsible for providing general technical support to the organization, which may involve varying tasks of both simple and complex nature. This role suits you if you have a strong interest in technology and want to take the next step with a company that values both collaboration and personal development. You have an important role in the organization, and your main responsibilities include: Provide technical support as "first-line Helpdesk" and support the organization with IT questions Lead IT-related projects and work with IT procurement Receive cases via phone, email, chat, and ticketing system Create accounts and add permissions in Microsoft Windows Active Directory/Entra ID Onboarding and offboarding Permission management in MS Azure Assign licenses, manage shared mailboxes and tasks in Office 365 Server administration Add permissions in SharePoint Manage smaller IT projects Remote control/monitoring Troubleshooting Patching Configuration & operations Firewall/information security Networking/switching (Cisco/Ruckus/HP) Assist our hotel guests with basic troubleshooting and support Handle certain IT security-related matters You will have the opportunity to work in a varied and independent role where you can help develop IT support for the entire organization. Who Are You? We are looking for someone with at least five years of IT-related experience, preferably with experience working both strategically and operatively, as well as nationally and internationally. You have a good eye for detail and are passionate about service, driven by delivering high standards. As a person, it is important that you are driven, self-directed, and take initiative, with the ability to handle and resolve matters independently. You are flexible and thrive in a dynamic, fast-paced environment where quick decisions and adaptations are part of daily life. You are a strong communicator and can interact with different types of stakeholders, from CEO to technician, with a professional and clear communication style. Collaboration is important to you, and you see yourself as a team player who values good teamwork. You are also service-oriented and quality-conscious, with a genuine desire to deliver the highest possible standard in everything you do. We are looking for someone who has: High school diploma in IT or similar with at least five years of experience in IT and/or technical work, including some years in IT support, which we would like to see as part of your background Strong knowledge of Windows, MS Office 365, Active Directory, Azure AD/Entra ID, Windows Server, Linux Server, Group Policies, VMware vSphere At least two years of professional experience working in hotels Ability to communicate fluently in Swedish and comfortably in English. Additional languages in this international environment are of course a major plus We would like to see that you have worked with IT-related projects and are experienced in collaborating with vendors You have a pedagogical ability, and it is an advantage if you also have experience training internally in IT To succeed in the role, you are a self-directed, unpretentious, and solution-oriented person who is comfortable with responsibility Your work approach is structured and service-oriented As a person, you have a service-focused personality. You are positive, organized, and passionate You are driven to initiate and complete projects and investments It is meritorious if you have certifications in IT Please note that Swedish is a requirement Working hours are primarily during daytime, Monday to Friday, but some on-call, on-call duty, and weekend work will be included in the position over time. Work takes place primarily on-site at Grand Hôtel Stockholm. We Offer: An exciting role in a small team of three people. You report to the IT Manager and work with an additional colleague in the IT department An international workplace with a vibrant culture and great diversity among both colleagues and guests A workplace with a relaxed atmosphere and great variety in tasks. The workplace is located at the hotel Permanent full-time employment with a six-month probationary period. Start date by agreement We conduct background checks as part of our recruitment process. Selection and interviews are ongoing, and the position may be filled before the final application deadline. Department - IT Role - IT Technician Location - Grand Hôtel INDTECH