IT Support Technician 1st Line

Description:

Are you tech-savvy and passionate about helping others? We are now looking for a dedicated IT Support Technician who wants to be the first point of contact for our customers when it comes to technical issues and IT support. With us, you'll have the opportunity to develop in a dynamic and inspiring environment where you become one of the key people in our service organization. About the role: As an IT Support Technician, you are the company's face to the outside world and are responsible for providing first-class support to our customers and users. You will: Handle incoming calls, emails, and tickets via our support system. Troubleshoot and resolve IT issues in client, server, and network environments. Escalate more complex issues. Work with user accounts, passwords, and permissions in various systems. Ensure that customers have a positive experience through fast and professional service. We are looking for you who: Have a strong interest in IT and technology, preferably with basic IT education. Are service-oriented, solution-focused, and have good communication skills. Speak and write fluent Swedish and have good knowledge of English. Have experience with Windows OS, Office 365, and basic networking knowledge. Have experience from a similar role. What we offer: Opportunity to develop within IT and take the next step in your career. A positive work culture where we help each other succeed. An office with modern technology and friendly colleagues who value collaboration. Why InfraCom? We offer a position in a well-established business with driven and committed employees and good potential for further growth. At InfraCom, you will join a strong and well-organized corporate culture where the team comes first. About InfraCom Group AB InfraCom Group AB (publ) is a leading player in IT infrastructure. Since 1999, we have offered services in mobile and fixed telephony, cloud switchboard, fiber internet, servers, hosting, and web platforms. We have more than 30,000 customers, primarily in the SME segment and public administration. Revenue: approximately 800 million Approximately 300 employees + 20 offices Certified according to ISO9001, ISO14001, and ISO27001 Parties to collective agreements We warmly welcome your application Selection and interviews are conducted on an ongoing basis, which means that the position may be filled before the final application deadline. If you have any questions about the role or your application, please contact Support Manager Per Eklund ([email protected]).Are you tech-savvy and passionate about helping others? We are now looking for a dedicated IT Support Technician who wants to be the first point of contact for our customers when it comes to technical issues and IT support. With us, you'll have the opportunity to develop in a dynamic and inspiring environment where you become one of the key people in our service organization. About the role: As an IT Support Technician, you are the company's face to the outside world and are responsible for providing first-class support to our customers and users. You will: Handle incoming calls, emails, and…

Overview

Type

job

Status

active

Visibility

public

City

Göteborg

Address

Gamlestadsvägen 1

GPS

57.724802990456, 12.008593414493copyopen in

Email

Show email

Views

1

Published

19. 5. 2026

Edited

4. 8. 2026

Specifications