IT Support Specialist - Service Desk in Härnösand or Östersund

Description:

Do you want to work with technical support in a mission-critical operation where you make a difference every day? As a Service Desk team member, you'll be part of an engaged team that delivers proactive and business-focused IT support to the entire agency. Here you'll develop in a role with a fast pace, close collaboration, and a strong focus on service. Together we get Sweden to work. Would you like to be one of us? Unit Mission The Support and Monitoring unit is tasked with monitoring our systems in real time and, through preventive work, we contribute to stable and secure IT operations. We work closely with the business and participate in developing both work methods and IT solutions. Together with other functions within the unit, we deliver proactive and business-focused support to both the agency's employees and external users. Our Service Desk is located in two places, Härnösand and Östersund, and consists of approximately 40 employees. We are responsible for technical support within the Swedish Public Employment Service's IT environment and serve as an important link between users and specialists in various IT areas. Job Description As a member of our Service Desk, your primary responsibility is to support our users by receiving error reports via phone, email, and web forms. You will also, to some extent, handle orders and requests and provide support and guidance. Here you work in both first and second-line support. You handle calls through our contact management platform and document and manage all tickets in ServiceNow. You work closely with your colleagues primarily within your work group, but may also need to collaborate with others within our unit and across the agency. Our working hours are Monday-Friday 7:48 AM-4:30 PM. Your workday is scheduled by our Staffing Coordinator, who also manages the daily traffic flow of our incoming tickets. Our Offer We are seeking one or two employees for permanent full-time positions that may begin with a six-month probationary period. Start date by agreement. The placement location is Härnösand in the first instance, but placement in Östersund may also be possible. We offer you the opportunity to work at a workplace where we value work-life balance. You will have access to a generous vacation agreement, flexible working hours, and the opportunity to work remotely to some extent after completing your introduction. As an employee of the Swedish Public Employment Service, you also have access to skills development and career opportunities within the agency. Through our work, we contribute to an inclusive and sustainable society, where you have the opportunity to make a real difference for individuals and society as a whole. More About Working With Us Basic Requirements for the Position Completed approved upper secondary education or equivalent work experience that the employer considers equivalent Experience answering calls as first-line support (incoming phone support) Good knowledge of Swedish and English, both spoken and written Additional Merits for the Position Experience working with ticket management systems, such as ServiceNow Experience working with technical support The state values guide us in our daily work. As an employee with us, you are expected to work fairly, impartially, and with high integrity, and to help maintain and strengthen confidence in our agency. Beyond this, you have the personal ability and aptitude to work in accordance with the Swedish Public Employment Service's employee criteria. Read more about the state values and our employee criteria on our website. As an employee of the Swedish Public Employment Service, you are expected to be: Responsible – take responsibility for your work, collaborate, and contribute to a good work environment. Action-oriented – take initiative, contribute to improvements, and manage change. Results-focused – plan, follow up, and contribute to business value and results. Application Does this sound like a position for you? Submit your application by August 9, 2026. Attach your CV where you specify the year, month, and job duties for each position, as well as documentation supporting the education and/or work experience requirements in your application. It is important that you answer the screening questions in detail and truthfully, so that we get a clear picture of your experience. If requested information is not provided, you risk being screened out. You do not need to submit a cover letter. During the recruitment process, selection tests may occur. We will keep you informed throughout the recruitment process. Learn more about our recruitment process. If you have protected personal information, contact the recruitment partner named in the ad and they will help you submit your application.Do you want to work with technical support in a mission-critical operation where you make a difference every day? As a Service Desk team member, you'll be part of an engaged team that delivers proactive and business-focused IT support to the entire agency. Here you'll develop in a role with a fast pace, close collaboration, and a strong focus on service. Together we get Sweden to work. Would you like to be one of us? Unit Mission The Support and Monitoring unit is tasked with monitoring our systems in real time and, through preventive work, we contribute to stable and secure IT operations.…

Overview

Type

job

Status

active

Visibility

public

City

Härnösand

Address

Härnösand

GPS

62.635967944173, 17.942448935269copyopen in

Email

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Views

1

Published

22. 7. 2026

Edited

30. 7. 2026

Specifications