IT Support for a Nordic Technology Partner

About the Company At Asta Agency, we partner with a Nordic technology company that is service-oriented and puts customer experience first. Through high expertise, commitment, and a solution-focused approach, the company has established itself as a valued player in its field. Here you'll become part of a team that values collaboration, quality, and continuous development. Asta Agency is collaborating with the company in this recruitment process. This is a consulting assignment with the possibility of employment with the company. You will initially be employed by Asta Agency and work as a consultant for the company. About the Role As IT Support, you play an important role in providing users with fast and professional support in their daily work. You help customers with technical questions, troubleshooting, and account management, as well as provide support for hardware used in conjunction with the company's system solutions. Phone and case management systems are your primary work tools, and you handle incoming cases continuously with a focus on understanding the problem, finding the right solution, and providing the customer with clear and service-oriented assistance. You work closely with your team colleagues and escalate more complex cases when needed. Common tasks include: Troubleshooting network equipment Account management and user support Handling basic technical questions Support related to hardware and system solutions Collaboration with the team to resolve and, if necessary, escalate customer cases Qualifications and Characteristics We're looking for someone with a genuine interest in delivering high-quality service. To thrive and succeed in this role, we believe you have a strong customer focus and always strive to create a positive experience for every customer. You are driven to achieve set goals and see continuous development as a natural part of your work. Working toward clear objectives, both independently and with colleagues, motivates you. As a person, you are part of a team that acts with integrity, responsibility, and reliability. You are flexible and adapt easily to new situations and varied tasks. You thrive in a changing environment where you have the opportunity to develop and learn new things. Furthermore, you are communicative, collaboration-oriented, and contribute with positive engagement to the team. You have a solution-oriented approach and are skilled at analyzing challenges and finding effective and sustainable solutions. Additionally, you have: At least one year of experience in either technical support or customer service. A strong motivation and interest in developing within IT and working with major customers. A strong customer focus, are service-oriented, highly solution-focused, sociable, and have a positive attitude. Very good knowledge of both Swedish and English. Other Information Start: Immediate Location: Malmö Scope: Full-time Salary: According to agreement We apply continuous selection in this process, which means the position may be filled before the final application deadline. We therefore recommend that you apply as soon as possible! If you have any questions about Asta Agency's recruitment process, don't hesitate to contact [email protected]. About Asta Agency Asta Agency is a recruitment and staffing company that helps companies find the right employees throughout Sweden with a focus on Stockholm, Gothenburg, and Malmö. We recruit and provide specialists and generalists in sales, marketing, HR, customer service, finance, administration, IT, and tech. With a focus on quality, long-term relationships, and smart solutions, we support both companies and candidates in taking the next step. Learn more about how we work with recruitment, staffing, and temp staffing at astaagency.se.

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