IT Support, 1st Line – Part-Time Position in Gothenburg

Akkodis Sweden AB · Full-time

Spannmålsgatan 6, Göteborg, Sweden

IT Support, 1st Line – Part-Time Position in Gothenburg Akkodis | Gothenburg Are you early in your IT career or do you have a few years of experience and are looking for flexible extra work? Do you want to work with modern technology in an engaged team where colleagues support each other in learning and development? Akkodis in Gothenburg is currently seeking a junior support technician for a scheduled part-time position with one of our largest customers in technical customer support. The assignment is primarily scheduled for the beginning of the week (Monday–Wednesday) with work shifts that can be full or half days. Alternatively, there is an opportunity to work morning shifts Monday–Friday, depending on your preferences and availability. We strive to adapt the schedule based on your preferences and availability, which makes the position easy to combine with, for example, studies or other commitments. There is currently no need for evening or weekend work. About the Role As a support technician, you will be an important part of delivering our customer's services to end users. You will help users solve IT-related problems and ensure that they can perform their work without technical obstacles. Your work tasks include, among other things: Receive tickets via phone, email, and chat. Assist with user and password management, Microsoft Office questions, Windows, VPN issues, Active Directory, and more. Provide clear, friendly, and educational support to create a positive customer experience. The role is located in Torslanda, Gothenburg, in an open office landscape where you work close to the team. We are looking for someone who can contribute extra during weekdays with high workload. The part-time position comprises approximately 10–24 hours per week, depending on your availability, and can be combined with studies, your own business, or another part-time job. During summer and holiday periods, there is an opportunity for full-time work. We are Looking For You If You Have a strong interest in IT, problem-solving, and helping others. Want to work in an environment where collaboration and knowledge sharing are in focus. Communicate clearly and fluently in Swedish. Build relationships and create trust. Stay calm and find solutions even in stressful situations. Meritorious Experience: Education in IT (upper secondary, KY, or YH). Knowledge of Active Directory and ServiceNow. Previous experience in similar support or service roles. We Offer An opportunity to gain valuable experience in IT and kickstart your career. Flexible part-time positions at 25–75%. Salary according to collective agreement. Start by arrangement, preferably soon. About Akkodis At Akkodis, we believe you have to go beyond the possible to do the incredible. When it comes to a career at Akkodis, you are in the driver's seat. We are proud of a culture of trust where you are empowered to make your own decisions and receive the support you need to reach your ambitions. As a consultant, you are our highest priority and when you need us, we are there for you. Your experience bank will grow, as will your social and professional network. As a consultant, you are covered by collective agreements, insurance, occupational health services, wellness benefits, and discounts on gym memberships. To learn from each other, we regularly organize social activities. Akkodis delivers a broad range of services and expertise in IT, Engineering, and Life Science. Our services are characterized by speed, simplicity, and quality. We are a diverse team of 50,000 engineers and digital experts, active in 30 countries, and look forward to welcoming you to our ranks. Does this sound interesting? Then apply to us at Akkodis as soon as possible! We process applications on an ongoing basis and may fill the position before the final application deadline. If you have any further questions about the position, please don't hesitate to contact responsible consultant manager Klas at [email protected]. Welcome!