Helpdesk Specialist at the Swedish Parliament Administration

Are you communicative, service-oriented, and technically skilled? Do you enjoy helping users and solving problems? Then this might be the right opportunity for you—we encourage you to read on! About the Position At Perido, we are now seeking a helpdesk specialist for our client, the Swedish Parliament Administration (Riksdagsförvaltningen), a government agency tasked with creating favorable conditions for effective democratic operations. The organization provides administrative, technical, and practical support, service to elected officials and employees, and manages buildings and collections. The organization is characterized by high demands for security, quality, and service. You will be based at the office in Stockholm. Your Responsibilities As a helpdesk specialist, you will work with first-line IT support and serve as an important contact point between users and the IT department. You will assist users with troubleshooting, issue resolution, and technical questions via phone, email, remote support, and on-site visits. The role involves supporting both hardware and software as well as managing incoming tickets in a secure and business-critical IT environment. Key responsibilities: Provide first-line IT support via phone, email, remote access, and on-site visits Troubleshoot and resolve hardware and software issues Offer support for computers, printers, mobile phones, and tablets Provide assistance with virtual meetings and support for various programs and applications Log, document, and follow up on tickets in the ticketing system Guide users in a pedagogical and service-oriented manner Handle support requests for office-based, remote, and mobile users Collaborate with other support functions and the IT department to resolve issues Your Qualities To succeed in this role, you are service-oriented, communicative, and attentive with an ability to adapt your communication to different users and situations. You thrive on collaboration and contributing to the team while working methodically, professionally, and solution-focused. You take responsibility for providing users with secure and high-quality support. Are You the One We're Looking For? We look forward to receiving your application—you are warmly welcome to apply today! Qualifications: Higher education in IT or equivalent IT training + at least 2 years of relevant work experience, or: secondary education/equivalent knowledge + at least 3 years of relevant work experience Strong knowledge of computers, operating systems, and networks Strong knowledge of information security, ticketing systems, and Mobile Device Management (MDM) At least 3 years of experience supporting Microsoft Windows, minimum version 11 At least 3 years of experience with support and user assistance in Microsoft 365 At least 1 year of experience with Microsoft Purview, including information classification and sensitivity labels At least 1 year of experience with Microsoft Entra ID, including administration and troubleshooting At least 6 months of experience with Microsoft Intune and mobile device management At least 3 years of experience with support and user assistance for PCs and peripherals, such as docking stations and monitors At least 3 years of experience with support and user assistance for iPhone and iPad Basic knowledge of Microsoft Office/Microsoft 365 Ability to communicate fluently in speech and writing Meritorious: At least 3 years of IT support experience in the public sector At least 2 years of IT support experience at a help desk/reception At least 1 year of experience working according to ITIL At least 1 year of experience with the Marval ticketing system Scope and Start Date Full-time consulting assignment for two years (24 months). Start in November 2026. We Help You Advance in Your Career Our vision is that everyone should thrive and be engaged at work. With us, there is a wide variety of assignments where you can be hired directly by a company or work as a consultant through Perido. We are one of Sweden's largest consulting firms for professionals, which gives you many opportunities. As a consultant, you become an important part of our organization and contribute your expertise with our clients. Learn more about us at https://perido.se/om-oss/ Most questions or concerns can be answered at perido.se/vanliga-fragor/. If you still haven't found the answer you're looking for, you're welcome to contact us at [email protected]. Always include the job reference number 35936 in the subject line. Please note that we only accept applications through our website and are unable to provide updates on your application status or disclose the client company if it has been omitted from the listing.

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