Head of Digital Sales & Experience

OK-Q8 AB · Full-time

Stockholm, Sweden

Society as a whole is transitioning toward a fossil-free future. We want to lead the way in developing our industry so that more people can get around, care for their vehicles, and run their operations with the lowest possible carbon footprint. Do you want to be part of driving real sustainable development? Welcome to join us on this journey! Do you want to lead the commercial and customer-centered transformation of OKQ8's digital business? We are now seeking a Head of Digital Sales & Experience who wants to take full responsibility for digital sales, customer experience, and the development of our digital customer journeys. This is a key role where you will have the opportunity to impact both the business and customer experience by creating growth, driving change, and building the customer interactions of the future. About the role As Head of Digital Sales & Experience, you are responsible for maximizing sales, conversion, and growth through our digital channels while ensuring a cohesive and attractive customer experience across the entire customer journey. The role combines strategic leadership with operational execution and involves close collaboration with business units, marketing, technology, and customer-facing functions. You will lead the Digital Sales & Experience department and be responsible for developing the company's capabilities in digital sales, customer experience, customer journeys, web, UX, and performance marketing. Together with your team, you will ensure that digital channels and customer journeys contribute maximally to sales, conversion, and long-term growth. You will, among other things: Drive and develop OKQ8's digital sales and customer acquisition. Take responsibility for traffic acquisition, lead generation, conversion optimization, and business growth. Own and further develop the company's Customer Experience Management and customer journey work. Ensure that websites and digital platforms create business value and a strong customer experience. Lead and develop the Digital Sales & Experience team. Build data-driven approaches to optimize customer journeys, conversion, and sales. Drive cross-functional initiatives together with business, marketing, CRM, technology, and customer service. Ensure that the customer perspective is integrated into business development, priorities, and decisions. We are looking for We are seeking a business-driven and change-oriented leader who wants to shape the future of customer experience and digital business at OKQ8. You have the ability to see the big picture, translate strategy into action, and create results through people, data, and customer insights. You are motivated by developing both the business and customer experience, and you thrive in a role where you drive change in close collaboration with many different parts of the organization. As a person, you are curious, analytical, and action-oriented. You build trust, create alignment, and have a talent for getting people to work toward common goals. At the same time, you have a strong commercial focus and are driven by creating measurable business results. To succeed in the role, we believe you have: Academic education or equivalent experience. Several years of experience leading digital sales, digital business development, or customer experience work. Experience driving commercial development and growth through digital channels. Good understanding of performance marketing, conversion optimization, and digital analytics. Experience developing customer journeys and customer experiences. Experience in leadership and change management. Accustomed to working data-driven and using insights as the basis for decisions. Experience leading complex and cross-functional initiatives. It is a merit if you have experience with: E-commerce or digital sales in larger organizations. CRM, loyalty, or membership programs. UX, service design, or digital product development. Commercial development within retail, mobility, or other customer-intensive operations. Measuring and tracking customer experience, such as NPS or CSAT. We offer At OKQ8, you will work in a flexible environment with important and varied tasks. We encourage collaboration, innovation, and development – and we believe that together we make each other better. Here you will be part of a familial culture where we support each other, have fun together, and where you are given the opportunity to grow and make a difference. We want to be a company that reflects society, with an inclusive culture that reduces exclusion and promotes diversity. Other information If you have questions about the position, you are welcome to contact Victor Emilson via [email protected]. If you have questions about the recruitment process, please contact Talent Acquisition Partner Nabila Ur-Rehman via [email protected]. Work location: Stockholm, Sveavägen. Start date: By agreement. Employment type: Permanent employment For this position, you need to be a citizen of Sweden, another Nordic country, or an EU/EES country, have permanent residence in Sweden, or be an asylum seeker with the right to work. You must be able to prove your citizenship or your right to work in Sweden during the recruitment process. The recruitment process includes both psychometric tests and competency-based interviews, with the aim of promoting a fair evaluation for all candidates. We look forward to your application! Possibly the most important job of your life. Seriously. We know it's a bold thing to say, but we truly mean every word. Whether this is your first job, your last job, or if you have the courage to take on a new challenge, we believe you can have possibly the most important job of your life here with us. Seriously.