Customer Service Representative - Population Registration Inquiries

Are you passionate about customer interactions and skilled at communicating knowledge and information? With attentiveness and excellent service, you help and guide our customers on population registration matters through our customer support service, Tax Agency Inquiries. Here you create social value while working alongside knowledgeable colleagues. Discover a versatile role! About the Job At Inquiries, you are the Tax Agency's face to the public. You answer questions about population registration primarily from private individuals and guide them on how to best use our digital services. You build trust by being attentive and providing excellent service. Questions come mainly via phone. You take personal responsibility for staying updated on news and changes within your work area. Using various digital information channels, you also search for answers during customer conversations. Most questions are straightforward and quick to answer, but some are more complex. Your work also includes administrative tasks such as sending certificates and various forms. A few matters can also be handled directly during customer conversations. In this role, you interact with customers throughout the day and meet a wide variety of people. You work in a team close to your colleagues and you give and receive support from one another. You develop your skills in customer service and gain broad knowledge of population registration matters. At Inquiries, you work scheduled hours and it is self-evident to us that you have balance between work and leisure. You will be part of an inquiries section within the People and Property Department, based in Halmstad. The section has approximately 20 people. About You To do a good job and thrive at the Tax Agency, you need to be attentive, think innovatively, and take responsibility. Good judgment and understanding of legal security and safety are important in this work. You must also comply with our employee policy. In this role, you should: - have excellent service skills toward both our customers and colleagues - be flexible and quickly switch between different tasks - be able to speak and write clearly and simply in both Swedish and English - be skilled at collaboration and supporting others to achieve common goals - be goal-focused and contribute to achieving the purpose of our operations - be able to analyze information flows, see connections, and make decisions You must also have: - a university degree of at least 180 credits (120 points) in law, social sciences, or other relevant higher education for this position - current and relevant work experience from customer interactions where you have answered incoming questions via phone or in-person meetings It is desirable that you have current and relevant work experience from the Tax Agency. It is also desirable that you have current and relevant work experience from customer interactions within public administration, insurance companies, banks, or similar organizations. Good to Know The employment is permanent and may begin with a six-month probationary period. Employment with us may involve placement in a security classification. A security clearance with background check according to the Security Protection Act (2018:585) may therefore be conducted before an employment decision. For some of our positions in security classification, Swedish citizenship is required. On skatteverket.se/jobb you can read about, for example, our role in society, the benefits of working with us, and how the application process works for our jobs. When you apply, please attach your CV. We do not use cover letters in our recruitment process, so please do not attach one to your application. Welcome with your application! The Tax Agency has a role vital to society. Our work affects all private individuals and businesses, and through our mission we contribute to a well-functioning society. Our development is customer-driven and we collaborate with others to create efficient solutions. Together we make society possible.

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