Customer Service Representative - Population Registration Inquiries

Are you passionate about customer interaction and skilled at conveying knowledge and information? With attentiveness and excellent customer service, you help and guide our customers in population registration matters at our customer support center, Tax Agency Inquiries. Here you create societal value together with knowledgeable colleagues. Discover a versatile role! About the job At the Inquiry center, you are the Tax Agency's face to the public. You answer questions about population registration primarily from individuals and guide them in how to best use our digital services. You build trust by being attentive and providing excellent customer service. Questions come mainly by phone. You take personal responsibility for staying informed about news and changes within your work area. With the help of various digital information channels, you also seek answers during conversations with customers. Most questions are straightforward and quick to answer, but some are more complex. Your work also includes administrative tasks such as sending population certificates and various forms. A small number of cases can also be handled directly during conversations with customers. In this job, you are in contact with customers all day and meet a great diversity of people. You work in a team close to your colleagues and you give and receive support from each other. You develop your skills in customer service and gain broad knowledge in population registration matters. At the Inquiry center, you work scheduled hours, and it is a given for us that you have a good balance between work and leisure. You will be part of an inquiry section within the People and Property Department, based in Nyköping. The section has approximately 20 people. About you To do a good job and thrive at the Tax Agency, you need to be attentive, think creatively, and take responsibility. In this work, good judgment and understanding of legal security and safety are important. You should also adhere to our employee policy. In this job, you should: - have excellent customer service skills toward both our customers and colleagues - be flexible and quickly switch between different tasks - be able to speak and write clearly and simply in both Swedish and English - be skilled at collaboration and support others to achieve common goals - be goal-focused and contribute to achieving the organization's objectives - be able to analyze information flows, identify connections, and make decisions You should also have: - higher education of at least 180 higher education credits (120 credits) in law, social sciences, or other relevant higher education for this position - current and relevant work experience from customer interactions where you have answered incoming questions via phone or in-person meetings It is desirable that you have current and relevant work experience from the Tax Agency. It is also desirable that you have current and relevant work experience with customer interactions in public service, insurance companies, banks, or similar organizations. Good to know The employment is permanent and may begin with a six-month probationary period. Employment with us may involve placement in a security classification. A security clearance with background check according to the Security Protection Act (2018:585) may therefore be conducted before the employment decision. For some of our work assignments in security classification, Swedish citizenship is required. At skatteverket.se/jobb you can, for example, read about our role in society, the benefits of working with us, and how the process works when you apply for our jobs. When you apply, please attach your CV. We do not use cover letters in our recruitment process, so you should not include one in your application. Welcome to apply! The Tax Agency has a role of societal importance. Our work affects all individuals and businesses, and through our mission we contribute to a well-functioning society. Our development is customer-driven and we collaborate with others to create efficient solutions. Together we make society possible.

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