Case Handler with Focus on Customer Service and Administration

Barona Professionals AB · Full-time

Stockholm, Sweden

Barona is an authorized recruitment and staffing company. We use the latest technology to create efficient and profitable partnerships. We offer exciting opportunities for those who want to take the next step in their career. Barona was founded in Helsinki, Finland in 1999. Today we operate in 10 countries🌏 Case Handler with Focus on Customer Service and Administration About the position: Employment type: Fixed-term employment through Barona, initially 6 months with good opportunities for extension Start: Late September Location: Central Stockholm Working hours: Monday–Friday 08:00–17:00 Work arrangement: The position is 100% office-based. Remote work or hybrid solutions are not offered. Salary: 27,000–30,000 kr/month depending on experience and qualifications Are you a service-oriented case handler who enjoys combining customer contact, administration, and problem-solving? Do you have experience managing cases and administrative processes where accuracy, structure, and collaboration are essential? Then this role might be for you. In this role, you will become part of a customer service team of approximately 16 people with diverse backgrounds, experience, and skills. The team works to support business customers in administrative processes and serves as an important link between the customer and the organization. About the role As a case handler, you work with a combination of customer service, administration, and case management. You have daily contact with business customers, primarily through written channels but also by phone, where you guide, answer questions, and help customers navigate various administrative processes. The role involves working as 2nd and 3rd line support, where you handle more complex issues that require analysis, investigation, and collaboration with other parts of the organization. You are responsible for investigating cases, ensuring correct decisions, and providing professional support throughout the customer journey. The organization is in a development phase following several system changes and ongoing business development. This means that work tasks may change over time and you need to be comfortable in a changing environment where new areas of responsibility may be added. Please note: The role requires presence at the office five days a week. Remote work or hybrid work options are not available for this position. This is an important prerequisite for the role. We are looking for you who Have previous experience with case handling, case management, or administrative processes Enjoy a role where customer contact is combined with administration and investigative work Communicate fluently in Swedish and have good knowledge of English, both spoken and written Are used to working systematically and carefully with multiple parallel cases Have good system proficiency and find it easy to learn new work methods and processes Are responsible, solution-oriented, and have the ability to make well-founded decisions Enjoy working in a team where collaboration, knowledge sharing, and shared responsibility are a natural part of everyday work Meritorious Experience from pensions, insurance, or other regulated business Previous work in customer service with a focus on administration and case handling Experience working in changing organizations or with process development As a person We place great importance on your personal qualities. To succeed in the role, we believe you are curious, unpretentious, and flexible. You appreciate order and structure, while at the same time having the ability to adapt when priorities and work methods change. You enjoy helping others and contribute to a positive team spirit where you support each other to achieve common goals. Please note that background checks, including checks for any payment defaults and criminal records, will be conducted on final candidates in the recruitment process. Recruitment process Interviews are held on an ongoing basis and the position may be filled before the final application deadline, so submit your application today. The selection process includes interviews with both Barona and the client. If you have any questions about the position, please contact the responsible recruiter Elin Nilsson at [email protected] (mailto:[email protected]). We look forward to receiving your application! Read more about Barona at https://barona.se/om-barona/ INGEN