Skånetrafiken's vision is to offer the world's best travel experience and thereby be the obvious choice for people in Skåne. In your work at Skånetrafiken, you contribute to a sustainable society and help make Skåne an innovative and attractive region to live, work, and thrive in. For us, public transportation is about so much more than just journeys. Together with our passengers, we connect people and places every day. Together, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with high quality of life.
Within the Digitalization and IT department, we work to develop and maintain customer-focused, user-friendly, and stable IT solutions. Here you'll meet engaged colleagues and a culture characterized by collaboration, holistic thinking, and continuous development.
Our new modern headquarters in Hässleholm offers room for flexible work arrangements and cross-functional meetings. You work activity-based and choose your workstation based on your needs at any given time. Our headquarters is located adjacent to the central station. You can easily travel here by train or bus from throughout Skåne.
1 position(s).
WORK TASKS
We are looking for a senior IT Helpdesk Specialist who wants to contribute to a stable, efficient, and service-oriented service desk function. The role involves daily user support, incident management, and technical troubleshooting in a large and complex IT environment.
You work closely with the Helpdesk team, take ownership of cases, and contribute to high availability, user satisfaction, and continuous improvements in line with ITIL principles.
The role also includes:
• Managing incoming tickets, incidents, and requests.
• Troubleshooting and resolving technical issues within client, network, and end-user IT.
• Administering accounts and permissions in Active Directory and Microsoft 365.
• Installing, configuring, and maintaining clients and applications.
• Documenting procedures, solutions, and improvement suggestions.
• Contributing to automation, knowledge sharing, and support for junior colleagues.
The position is based in Hässleholm and requires on-site presence during working days. Some travel to other offices in Skåne may be required.
QUALIFICATIONS
We welcome applicants with IT education and/or other education combined with experience deemed relevant by the employer. Additionally, you have several years of documented experience in service desk, technical support, or similar roles in larger IT environments. You also have good knowledge of Swedish in both speaking and writing.
The position requires solid knowledge in:
• Microsoft 365
• Intune
• Active Directory and permissions management
• Windows clients and client-level troubleshooting
• Networking and remote management tools
• Ticketing systems and ITIL processes, particularly incident, request, and problem management
We consider it a merit if you have experience with PowerShell, automation, troubleshooting in complex IT environments, client deployment, and managing user accounts and permissions.
As a person, you are responsible, organized, and self-driven. You have a strong service orientation, good communication skills, and take ownership of cases until they are resolved. Personal suitability is given significant weight.
Salary by agreement, in the range of approximately SEK 35,000-40,000 per month depending on experience and competence. Link to current collective agreement: https://skr.se/kollektivavtal/huvudoverenskommelsehok/huvudoverenskommelsehokmedsvenskakommunalarbetareforbundet.8205.html and https://skr.se/kollektivavtal/allmannabestammelserab.655.html
We warmly welcome your application!
Employment type: Permanent employment.
Duration: Permanent, start date: To be agreed upon.
Region Skåne exists so that everyone living in Skåne feels good and has confidence in the future. Through boundless collaboration and care, we create the best conditions for a healthy life within business, public transportation, culture, and healthcare in Skåne. Together, we make life more possible.
Skånetrafiken exists for everyone who lives, works, and travels in Skåne. We make sustainable travel easy. Every day, approximately 470,000 journeys are made with one of our 14,000 daily bus and train services, plus 6,500 service trips to work, school, healthcare, family, and friends. Our bus and train services are labeled with Bra Miljöval, and by traveling by public transport, we together contribute to a sustainable society, a better environment, and a living landscape.
At https://www.skane.se/ledigajobb you can see the status of Region Skåne's recruitments and how many have applied for the positions.
If you have protected personal information, you should contact the contact person listed in the advertisement so that your application is handled according to special procedures.
When you apply for a job with Region Skåne, your application becomes a public record according to the principle of public access. Your information is processed and stored in accordance with the General Data Protection Regulation (GDPR).
To staffing and recruitment companies and to those who sell job advertisements: We kindly but firmly decline direct contact from staffing and recruitment companies and sellers of additional job advertisements.Skånetrafiken's vision is to offer the world's best travel experience and thereby be the obvious choice for people in Skåne. In your work at Skånetrafiken, you contribute to a sustainable society and help make Skåne an innovative and attractive region to live, work, and thrive in. For us, public transportation is about so much more than just journeys. Together with our passengers, we connect people and places every day. Together, we contribute to a well-functioning infrastructure that enables the development of cities and regions where people can live with high quality of life.
Within the…