Service Group Manager - Östersund/Sundsvall

Aktiebolaget Byggbeslag · Full-time

Hagvägen 18, Östersund, Sweden

Service Group Manager – Östersund/Sundsvall Are you a confident and engaged leader who enjoys developing people and creating structure in a fast-paced operation? Do you want to lead a team of technicians and together deliver excellent service and satisfied customers? Then the role of Service Group Manager at Byggbeslag might be for you! About us: Byggbeslag delivers products, services, and smart solutions within locks, security, and interior design for properties and construction projects. Our combined capacity and expertise provide much more than just quality facilities – our goal is for our knowledge and experience to also reduce the project's total cost, including environmental impact, while increasing safety. We all benefit from that. Our journey began in Karlstad in the 1950s, when AB Byggbeslag started selling hardware to the building and property sectors. Since then, both our company and our offering have grown. Through new establishments and acquisitions, we've gotten closer to our customers and today operate nationwide with around 300 employees. Service & Aftermarket is an important part of Byggbeslag and works to provide our customers with reliable and professional service throughout the solution's entire lifecycle. Our culture is characterized by our core values: Together, Safe, and Secure. Learn more about us at www.byggbeslag.se. About the role: As Service Group Manager, you will have an important role in our service operations where you lead, coach, and develop your team of technicians. You create structure and engagement in daily operations and ensure that the team has the right conditions to deliver high-quality service and satisfied customers. The role combines leadership with close operational responsibility. You plan and prioritize resources, monitor goals, results, and finances, and continuously work to develop our methods. You have many contact points and serve as an important link between technicians, customers, and other parts of the organization. The position is a permanent full-time employment, based in Östersund or Sundsvall. Responsibilities: Lead, coach, and develop the team. Plan and prioritize service assignments and resources. Ensure high quality, customer satisfaction, and an efficient service flow. Monitor goals, results, and finances. Develop work methods, routines, and competencies within the team. Collaborate with customers and other parts of the organization. We are looking for: We're looking for someone with experience in leadership within technical service, field service, or similar operations. You are a confident and coaching leader who creates engagement, clarity, and helps people develop. As a person, you are organized, solution-oriented, and confident in making decisions. You thrive close to operational activities and find it easy to plan and prioritize even when conditions change. You have a clear customer focus and a good understanding of how quality, efficiency, and finances are interconnected. Experience from locks and security, property management, or other technical service operations is a merit. We offer: With us, you get a broad and developmental management role where you have the opportunity to influence both people and work methods and our continued development within service. You become part of a nationwide operation with strong brands, long-term customer relationships, and extensive expertise in locks and security. We offer all our employees wellness allowance, occupational health services, and the option of health insurance. Questions? If you have questions about the position, you are welcome to contact Service Production Manager Mikael Karlsson, [email protected] If you have questions about the recruitment process, you are welcome to contact HR Administrator Malin Larsson, [email protected] The deadline for applications is 2026-10-02. However, selection takes place on a rolling basis, which means the position may be filled before the deadline. We look forward to receiving your application!