Would you like to work with global IT support in a modern Microsoft environment where quality, development, and user experience are in focus?
We are now seeking a Global IT Support Specialist positioned in Skärblacka, just outside Norrköping.
With us, you will become part of Billerud's group-wide IT function and a Service Desk team with colleagues in both Skärblacka and the USA. We are a global IT function that plays a crucial role in our operations, from ensuring stable operations to driving innovation and efficient digital solutions across the organization.
We offer engaging work in an international environment where technology, business, and production meet. Innovation, diversity, and commitment are central values for us.
About the Role and Our Journey
Billerud is undergoing extensive globalization, both in the workplace and production. At the same time, we are implementing one of our largest IT projects – the implementation of SAP, which places high demands on our IT support.
In our global Service Desk, we prioritize quality in every delivery over volume. Our goal is to create a world-class user experience and work long-term on improvements, automation, and efficient work methods. We strive to automate repetitive tasks so we can focus more on qualified and developmental issues.
In this role, you will work with both first and second line support and are a key part of ensuring stable and quality IT delivery. You will, among other things:
Handle incidents and service requests in the ticketing system
Work with troubleshooting, guidance, and orders
Support security-related matters
Develop user guides and documentation
Participate in projects, such as the SAP implementation
Drive initiatives in automation and efficiency
The work follows the ITIL framework and involves close collaboration with colleagues both within and outside IT.
Working hours are Monday through Friday during daytime, but work outside regular hours may occur, as well as business travel.
Qualifications
We are looking for someone with:
At least 2 years of experience working in a service desk or similar role
Experience with the digital workplace
Strong skills in Swedish and English, both spoken and written
It is advantageous if you have experience with:
Ordering and managing IT deliveries
Telavox administrative tools
Intune, Windows Client, and Azure AD
ITIL
Sales, customer service, and customer relations
Knowledge of information security
Personal Qualities
As a person, you are creative in your problem-solving and enjoy collaborating with others. At the same time, you have the ability to work independently.
You take responsibility for your tasks and ensure they are completed with high quality.
Our values are important to us, and we believe you recognize yourself in our core values: We care for one another and we keep our promises.
Would you like to get a better picture of what it's like to work in IT at Billerud and meet some of our colleagues?
Learn more about our IT organization here
Contact Us
If you would like to know more about this position, please feel free to contact the recruiting manager: Marcus Trygg, Global Service Desk Manager, Tel. 079-1424254 or [email protected]
Application Information
Application Deadline: 2026-08-31
Selection and interviews are conducted on an ongoing basis. The position may be filled before the final application deadline.
Our recruitment process includes interviews, recruitment tests, reference checks, and alcohol and drug testing.
Billerud is an equal opportunities employer. We strive for diversity and are committed to creating an inclusive environment for all employees and candidates.
We put Safety First! At Billerud, we all have a responsibility to contribute to a safe work environment. Learn more about our Safety First initiative here.Would you like to work with global IT support in a modern Microsoft environment where quality, development, and user experience are in focus?
We are now seeking a Global IT Support Specialist positioned in Skärblacka, just outside Norrköping.
With us, you will become part of Billerud's group-wide IT function and a Service Desk team with colleagues in both Skärblacka and the USA. We are a global IT function that plays a crucial role in our operations, from ensuring stable operations to driving innovation and efficient digital solutions across the organization.
We offer engaging work in an…