Front Office Manager

There's a reason you want to work at Strawberry. You see opportunities across our 100 destinations. You believe you'll fit in with our diversity among 18,000 employees. You're excited about our fantastic hotel chains and you have the energy, courage, and enthusiasm to spare. Want to know more about us? We look forward to your application! Quality Hotel™ is part of Strawberry. Are you ready to create unforgettable guest experiences? At Quality Hotel™ The Weaver, no two days are the same – thank goodness! One moment you're checking in a business traveler, the next you're saying goodbye to the gold medal-winning hockey team with their medals in their luggage. Or perhaps you've arranged a surprise for children staying at the hotel for the very first time? We're looking for a Front Office Manager who can spread joy and ensure our guests feel welcome! In this role, you'll lead and develop your team and service at the heart of the hotel – the front desk. You have overall responsibility for daily operations and work to create unforgettable experiences with your team, ensuring guests always leave with a big smile. This job requires both service mindedness and efficiency, but it also gives you the opportunity to make a difference for our guests. The role combines strategic leadership and results responsibility with hands-on engagement in daily operations. The position involves varying working hours, including evenings and weekends. Key Responsibilities Leadership & Staff: Full personnel responsibility for supervisors, receptionists, and night staff. This includes recruitment, scheduling, optimization, and coaching your team's development. Results & Finance: Complete results, quality, and financial responsibility for the department. You work actively with goal management and revenue and cost forecasts. Guest Satisfaction & Service: Responsibility for the hotel's guest satisfaction tools, monitoring external reviews, and ensuring all guest feedback is responded to. You also drive the department's upselling as a natural part of service. Operational Duties: You're expected to be active in operations, handling everything from check-ins and check-outs to bookings and payments. The position involves varying working hours (day, evening, weekend) and on-call duty according to the schedule. Safety: Responsibility for keeping the department updated and knowledgeable in the hotel's fire and safety procedures. Your Profile You thrive in a fast, dynamic environment and have a special talent for finding the best solutions. You're a supportive team player who loves meeting new people and creating positive experiences. You have solid experience from hotel reception and have leadership experience as a department manager or supervisor. You have fluent knowledge of both Swedish and English in speech and writing. You have good administrative skills and are system-savvy. You'll be a shining star here if you are: As a leader at Strawberry, you're expected to uphold the culture by creating energetic teams and engaging workplaces where people love coming to work. You build bridges through relationships, collaboration, and trust. You take ownership by making decisions with the company's best interests in mind, setting clear goals, and holding yourself and others accountable for achieving results. You lead the way with vision and purpose, and develop potential by maximizing individual strengths to help others reach their full potential. Why Choose Quality Hotel™ & Strawberry? We offer more than just a job – we offer a place where you can grow, both personally and professionally. At Quality Hotel™, we believe in generous hospitality, and that applies to our staff too. With us, you get: A dynamic and fast-paced work environment where no two days are the same. Opportunities for career development and growth within the Strawberry group. Staff discounts and favorable friends & family rates at our 200+ hotels. Four complimentary hotel nights each year. 25% discount on food and beverages at all our restaurants and bars. Fantastic deals on experiences, travel, shopping, and much more. About Strawberry We are Strawberry. We create thousands of experiences every day across our more than 245 hotels, 120 restaurants, 20 spas, and much more. It's our team of 20,000 passionate individuals from over 166 different countries that makes it possible. Strawberry is built on our core values: energy, courage, and enthusiasm. Prepare to create unforgettable moments with us! Apply today to join our team and create unforgettable guest experiences! We review applications on an ongoing basis, so don't wait – the position may be filled before the application deadline. Start date as soon as possible and salary by agreement.

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