Subsistence Support Case Handler for the Subsistence Support Investigation Unit

Do you want to help make Gävle even better with us? At Gävle Municipality, we work together with commitment to offer our residents a safe and inspiring environment. We offer you a trusting workplace where you can develop in your work and grow as a person. Welcome to apply! The Subsistence Support Investigation Unit is responsible for case handling and authority administration within economic assistance. The unit consists of subsistence support case handlers, senior subsistence support case handlers, administrators, and a manager who work together to ensure legally sound, efficient, and equitable case handling. Since August 2026, the operations are located at Jägargatan 2, where we (Subsistence Support Investigation Unit) are co-located with our other units within self-sufficiency. This co-location creates good conditions for close collaboration, knowledge exchange, and comprehensive support to our residents on the path to self-sufficiency. 1 position(s). JOB RESPONSIBILITIES The Subsistence Support Investigation Unit is located at Jägargatan 2 Gävle, our unit consists of approximately 35 employees with various professional titles such as subsistence support case handlers, team coordinators, and administrators. Job Responsibilities Do you want meaningful work where you create security for people in vulnerable situations? Do you want to make a difference and help people achieve stability and self-sufficiency? Do you enjoy working with authority administration? How exciting! Then we have the job for you! We are now seeking committed subsistence support case handlers within economic assistance! Come and help make Gävle better together with us. As a subsistence support case handler, your primary task is to investigate, assess, and make decisions about the right to economic assistance according to the Social Services Act. Your role involves making independent decisions on assistance by correctly and legally soundly applying the legislation. Your work tasks are largely administrative, involving ongoing documentation, calculations, and disbursement of assistance. You conduct qualified investigations of received documents and investigate the right to economic assistance. You meet customers both in person and by phone, providing good service and considerate treatment. You prioritize your work tasks daily and work closely with your team, consisting of subsistence support case handlers, team coordinators, and administrators. We at Employment and Support share responsibility for our customers. As a subsistence support case handler, you investigate and assess the right to economic assistance. The other part of our operations, our Change Leaders, work to move customers toward independent living, which can be through studies, work, or other benefits. The goal is for our customers to achieve self-sufficiency and no longer depend on economic assistance. You will meet customers in different life situations who need subsistence support, which is society's ultimate safety net. We are a cheerful group that welcomes each other. With us, you can ask any questions and together we work to maintain efficient and legally sound case handling. Interviews will take place weeks 38 and 39. We communicate via email so keep a close eye on your spam folder so that no email from Visma Recruit ends up there! QUALIFICATIONS We are looking for you with a bachelor's or university degree in the social, social sciences, economic, or legal field. A social worker degree or other academic qualification relevant to the work tasks. You have good knowledge of Swedish, both spoken and written. It is meritorious if you have worked with or have experience in the following: • Authority administration within the social services sector or state agencies • Handling of economic assistance cases • The Treserva business system • Vulnerable populations Personal Qualities We are looking for you who has the ability to see the whole picture, prioritize, and use available resources effectively to achieve good results. You build confidence and trust in your relationships and contribute with calmness and stability even in situations that require it. You have an easy time putting yourself in others' situations, listen actively, and show consideration. In collaboration with colleagues, citizens, and other actors, you are unpretentious, receptive, and solution-oriented. You communicate clearly and concretely, both verbally and in writing. You have the ability to adapt your language and communication to the recipient and situation so that your message is clear and easy to understand. In accordance with Gävle Municipality's core values, you have good customer service, a good ability to collaborate, and care about high quality in your work. Employment Type: Permanent employment. Duration: Permanent, start date: 2026-10-12. What We Offer You You are important to us! As an employee of Gävle Municipality, you have • generous vacation benefits and as a new employee you also have the right to paid vacation during your first year of employment • compensation for wellness and fitness activities when you have been employed for more than three months • several different types of insurance through our collective agreements, for example sick leave insurance and workplace injury insurance are included. Read more about our benefits here: https://www.gavle.se/formaner Our Core Values Quality, customer service, and collaboration are the most important success factors for solving our mission in the best way. To do the right things and act wisely in our daily work, it is important that we base ourselves on our jointly stated values. Read more about us as an employer and what it's like to work at Gävle Municipality here: https://www.gavle.se/jobbahososs Here you can read more about our organization: https://www.gavle.se/organisation Gävle Municipality is part of the Swedish administration area. If you, in addition to our other competency requirements, also speak Finnish, it can be an asset. Information to recruitment consultants and ad sellers: We decline all contact regarding advertising and recruitment services.

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