Insurance Investigator, Sickness Insurance, In-Depth Investigation, Johanneshov

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor annually. These are tax funds we manage. It is a great responsibility. Therefore, we carefully examine each case, follow laws and regulations, inform and guide, care and show consideration. This is a job for you who wants to take responsibility. Welcome to Försäkringskassan. You are responsible for investigation, administration, and dialogue with individuals and collaboration partners As an insurance investigator specializing in in-depth investigation, you handle applications for sickness benefits. This may include ongoing documentation as well as calculations and benefit payments. You work actively and make independent decisions regarding the right to sickness benefits by applying legislation and established work processes in a correct and legally secure manner. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers to enable the individual to return to work as soon as possible. You work in a differentiated manner, with the work characterized by early interventions based on the individual's unique situation and needs. You meet individuals and collaboration partners by phone and in writing, as well as in digital meetings when necessary. You provide and explain comprehensive information based on the individual's specific needs. Your contacts are characterized by attentiveness, respect, and a desire to create security and understanding of the sickness insurance system for individuals and collaboration partners. You collaborate with your colleagues and actively work to develop your knowledge, share experiences, and cover for each other as needed. As a new employee, you receive introductory training and support from a supervisor. The position involves handling confidential information, which places high demands on legally secure handling. Therefore, it is important that you have a high security awareness. This is a job for someone who wants to take responsibility. We are looking for you who has a university degree or experience and qualifications that can be assessed as equivalent is confident and trustworthy, even in stressful situations collaborates effectively with others to achieve common goals takes initiative and takes responsibility for achieving good results has a systematic and thorough work approach can understand and analyze complex issues has good communication skills, both verbal and written implements plans and processes and ensures these maintain high quality. It is a merit if you have worked with qualified investigations and made decisions affecting individuals, preferably at a public agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable working with the telephone as a work tool. We place great importance on your personal qualities. Other Information Multiple positions, permanent, full-time, starting date by agreement. Trial employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance is required according to the Security Protection Act (2018:585). In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work options are available if the work permits. Occupational psychological tests may be used as part of the selection process in this recruitment. Work locations: Johanneshov and Älvsjö. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Jasmin Ayari, 010-116 11 43 (for questions about the position). HR Specialist: Marina Kireeva, 010-112 31 40, [email protected] (for questions about the recruitment process). ST: Samantha Valdemarsson, 010-116 26 23. Saco-S: Rand Zamil, 010-112 98 32. Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application no later than September 13, 2026. When you apply, attach your CV. We do not use personal letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application. If you have protected personal information or do not have access to Bank ID, contact the HR specialist named in the announcement and you will receive help submitting your application. In everything we do, we act on the basis of the principle of equal human worth, legal certainty, and good service.