Insurance Investigator, Sickness Insurance, In-Depth Investigation, Älvsjö

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayer funds that we manage. It is a great responsibility. Therefore, we look into each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to Försäkringskassan. You are responsible for investigation, administration, and dialogue with individuals and cooperation partners In your role as an insurance investigator with a focus on in-depth investigation, you will handle applications for sickness benefits. This may include ongoing documentation as well as calculations and disbursements of compensation. You work actively and make independent decisions regarding the right to sickness benefits by correctly and lawfully applying legislation and established work processes. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers to help the individual return to work as soon as possible. You work in a differentiated manner, with emphasis on early interventions based on the individual's unique situation and needs. You meet individuals and cooperation partners by phone and in writing, as well as in digital meetings when needed. You provide and explain comprehensive information based on the individual's specific needs. Your interactions are characterized by attentiveness, respect, and a desire to create a sense of security and understanding of sickness insurance for individuals and cooperation partners. You collaborate with your colleagues and actively work to develop your knowledge, share experiences, and cover for each other when needed. As a new employee, you will receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on lawful management. Therefore, it is important that you have a strong security awareness. This is a job for you who want to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be considered equivalent are trustworthy and inspiring of confidence, even in stressful situations collaborate effectively with others to achieve common goals take initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have strong communication skills, both verbal and written implements plans and processes and ensures they maintain high quality. It is an advantage if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable using the phone as a work tool. We place great importance on your personal qualities. Other Information Multiple positions, permanent, full-time, with start date by agreement. Trial employment may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, approved security clearance is required under the Security Protection Act (2018:585). In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. The opportunity to work remotely is available if work permits. In this recruitment, occupational psychology tests may be used as part of the selection process. Work locations: Johanneshov and Älvsjö. Do you want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Jasmin Ayari, 010-116 11 43 (for questions about the position). HR Specialist: Marina Kireeva, 010-112 31 40, [email protected] (for questions about the recruitment process). ST: Samantha Valdemarsson, 010-116 26 23. Saco-S: Rand Zamil, 010-112 98 32. Seko: Eliza Grundström, 010-115 34 02. Application We welcome your application by September 13, 2026. When you apply, attach your CV. We do not use personal letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal data or do not have access to Bank ID, call the HR specialist named in this advertisement and we will help you submit your application. In everything we do, we act based on the principle of equal human value, lawfulness, and good service.