Insurance Investigator, Care Allowance & Extra Cost Compensation, Kristianstad

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayer funds we are responsible for. It is a great responsibility. That is why we look into every case, follow laws and regulations, inform and guide, care, and show compassion. It is a job for you who want to take responsibility. You will be part of a team working together toward shared goals. Here, your ability to work in a structured and efficient manner to drive your work forward is valued. Efficient Investigations and Professional Customer Contact As an insurance investigator, you are a state employee with the task of conducting investigations to ensure the right person receives the right compensation at the right time. When working with care allowances, you interact with parents who have children with special care needs due to illness or disability. In your work with extra cost compensation, you interact with individuals who may need help with additional costs for daily living due to disability. In your work, you make assessments through qualified investigations and analysis of documentation, primarily medical reports. You then present recommendations for decisions to be made by designated decision-makers. Contact with individuals occurs via telephone and in writing. You gather information and collaborate with, among others, healthcare and municipal services. As an insurance investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you have strong security awareness. It is a job for you who want to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be deemed equivalent are trustworthy and inspiring confidence, even in difficult situations collaborate effectively with others to achieve shared goals act on your own initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written have good ability to use the computer as a work tool. It is meritorious if you have worked with investigations and made decisions that have affected individuals have experience working toward set goals with good results have experience with efficient investigative work with good quality and service have experience documenting during ongoing telephone calls have good knowledge of how to professionally meet people in different life situations. We place great emphasis on your personal qualities. Other Information A number of positions, permanent, full-time, with start date by agreement. Probation may be applicable. Certain positions with us involve participation in security-sensitive activities. To be hired for such a position, a passed security vetting according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted as part of this recruitment. The possibility of remote work is available if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Kristianstad. A recruitment seminar will be held on September 24 at 12:00-13:00 for candidates who advance in the recruitment process. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Anders Nilsson, 010-112 70 48 (for questions about the position). HR Specialist: Lisa Berglin, [email protected], 010-113 45 08 or Elin Magnusson, [email protected], 010-113 44 98 (for questions about the recruitment process). ST: Carolina Hörringsen, 010-112 20 53 Saco-S: Malin Jonsson, 010-111 73 54 Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 15, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, please call the HR specialist named in the ad and we will help you submit your application. In everything we do, we act based on the principle of the equal value of all people, legal certainty, and good service.