Insurance Investigator, Sickness Insurance, In-Depth Investigation, Västerås

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayer funds we manage. It is a great responsibility. That is why we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility. Welcome to Försäkringskassan. You are responsible for investigation, administration, and communication with individuals and partners As an insurance investigator specializing in in-depth investigation, you will process applications for sickness benefits. This can include ongoing documentation, calculations, and benefit payments. You work actively and make independent decisions regarding the right to sickness benefits by applying legislation and established work processes correctly and with legal certainty. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other parties such as healthcare and employers to help the individual return to work as soon as possible. You work in a differentiated manner, with the work characterized by early interventions based on the individual's unique situation and needs. You meet individuals and partners by phone and in writing, as well as in digital meetings when needed. You inform and explain complex information based on each individual's specific needs. Your interactions are marked by attentiveness, respect, and a desire to create security and understanding of sickness insurance for individuals and partners. You collaborate with your colleagues, which occurs on-site or digitally. You actively work to develop your knowledge, share experiences, and cover for each other as needed. As a new employee, you receive introductory training and support from a mentor. The position involves handling classified information, which places high demands on proper handling. Therefore, it is important that you have a strong security awareness. This is a job for you who want to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent are confident and trustworthy, even in difficult situations collaborate effectively with others to achieve common goals take initiative and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written implements plans and processes and ensures these maintain high quality. It is meriting if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable working with the telephone as a work tool. We place great importance on your personal qualities. Other a number of positions, permanent, full-time, with start date by agreement. Trial employment may apply. Certain positions with us involve participation in security-sensitive activities. To be hired in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Västerås. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Magnus Tiger, 010-112 98 03 (for questions about the position). HR Specialist: Carin-Maria Dahlberg, 010- 113 10 47, [email protected] (for questions about the recruitment process). ST: Atigona Aliu, 010-118 51 82, Saco-S: Caroline Walldoff, 010-112 09 15, Seko: Eliza Grundström, 010- 115 34 02. Application We welcome your application by September 13, 2026. When you apply, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. Work location: Västerås. If you have protected personal information or no access to bank-id, call the HR specialist named in the announcement and you will receive help submitting your application.