Insurance Investigator in Sick Leave Insurance, In-Depth Investigation, Jönköping

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor annually. These are taxpayer funds we manage. It is a great responsibility. That is why we look into every case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for you who want to take responsibility and make a difference. Welcome to Försäkringskassan. You are responsible for investigation, administration, and dialogue with individuals and partners As an insurance investigator specializing in in-depth investigation, you will process applications for sick leave benefits. This may include ongoing documentation as well as calculations and payments of compensation. You work actively and make independent decisions regarding the right to sick leave by correctly and lawfully applying legislation and established work processes. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers to help individuals return to work as soon as possible. You work in a differentiated manner, and your work is characterized by early interventions based on the individual's unique situation and needs. You meet individuals and partners by phone, in writing, and in digital meetings when needed. You provide and explain comprehensive information based on each individual's specific needs. Your interactions are marked by attentiveness, respect, and a desire to create confidence and understanding of sick leave insurance among individuals and partners. You collaborate with your colleagues and actively work to develop your knowledge, share experiences, and support each other as needed. As a new employee, you will receive introductory training and support from a mentor. This position involves handling confidential information, which places high demands on lawful handling. Therefore, it is important that you have a strong security awareness. This is a job for you who want to take responsibility and make a difference. We are looking for someone who has a university degree or experience and qualifications that can be assessed as equivalent is confident and trustworthy, even in difficult situations collaborates effectively with others to achieve common goals takes initiative on your own and takes responsibility for achieving good results has a systematic and thorough work approach can understand and analyze complex issues has good communication skills, both verbal and written implements plans and processes and ensures they maintain high quality. It is an advantage if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable using the telephone as a work tool. We place great emphasis on your personal qualities. Other information Multiple positions, permanent, full-time, with start date by agreement. A probationary period may apply. Some positions at our agency involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work permits. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Jönköping. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Annelie Tedman, 010-118 44 13 (for questions about the position). HR specialist: Malin Skoglund, [email protected], 010-113 10 45 (for questions about the recruitment process). ST: Malin Kaspersson Hellgren, 010-111 80 83, Mary Putrus Hanna, 010 111 93 96, Seko: Eliza Grundström, 010 115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. Work location: Jönköping. If you have protected personal information or no access to Bank ID, please call the HR specialist named in the advertisement and we will help you submit your application.