Insurance Investigator - Sickness Insurance, In-Depth Investigation in Norrköping

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor each year. These are everyone's tax dollars that we are responsible for. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care and show consideration. It is a job for you who wants to take responsibility. Welcome to Försäkringskassan. You are responsible for investigation, administration and dialogue with individuals and collaborative partners In the role of insurance investigator with a focus on in-depth investigation, you handle applications for sickness benefits. This can include ongoing documentation as well as calculations and payments of compensation. You work actively and make independent decisions about the right to sickness benefits by correctly and fairly applying legislation and established work processes. The work involves making qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare and employers to help the individual return to work as soon as possible. You work in a differentiated manner and the work is characterized by early interventions based on the individual's unique situation and needs. You meet individuals and collaborative partners by phone and in writing, but also in digital meetings when needed. You inform and explain complex information based on the individual's specific needs. Your contacts are characterized by attentiveness, respect and a desire to create security and understanding of sickness insurance for individuals and collaborative partners. You collaborate with your colleagues and actively work to develop your knowledge, share experiences and cover for each other when needed. As a new employee, you will receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you have high security awareness. It is a job for you who wants to take responsibility. We are looking for you who has a university degree or experience and qualifications that can be considered equivalent is trustworthy and inspiring of confidence, even in stressful situations collaborates effectively with others to achieve common goals acts on your own initiative and takes responsibility for achieving good results has a systematic and careful work approach can understand and analyze complex issues has good communication skills, both verbal and written implements plans and processes and ensures that these maintain high quality. It is meritorious if you have worked with qualified investigations and made decisions that affected individuals, preferably at a public agency have professional experience meeting people in difficult life situations have the ability to prioritize based on the organization's needs are comfortable working with the telephone as a work tool. We place great emphasis on your personal qualities. Other information 2 positions, permanent, full-time, with start date by agreement. A probationary period may apply. Certain positions with us involve participation in security-sensitive operations. To be employed in such a position, you must pass a security vetting in accordance with the Security Protection Act (2018:585). In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Norrköping. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Kim Lennström, 010-114 55 20 (for questions about the position). HR Specialist: Peter Olgeson, [email protected], 010-112 68 75 (for questions about the recruitment process). ST: Malin Kaspersson Hellgren, 010-111 80 83, Saco-S: Mary Hanna Putrus, 010-111 93 96, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, please attach your CV. We do not use cover letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades and certificates with your application. Work location: Norrköping. If you have protected personal information or do not have access to Bank ID, please call the HR specialist named in this advertisement and you will receive help submitting your application. In everything we do, we act based on the principle of equal value for all people, legal certainty and good service.