Insurance Investigator - Sickness Insurance, In-Depth Investigation in Lund

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility. Welcome to Försäkringskassan. You are responsible for investigation, administration, and dialogue with individuals and partner organizations As an insurance investigator specializing in in-depth investigation, you handle applications for sick leave benefits. This may include ongoing documentation, calculations, and payment of compensation. You work actively and make independent decisions regarding the right to sick leave benefits by correctly and lawfully applying legislation and established work processes. The work involves conducting qualified investigations and analyses of documentation, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers so that the individual can return to work as soon as possible. You work in a differentiated manner, with early interventions based on the individual's unique situation and needs. You meet individuals and partner organizations by phone, in writing, and in digital meetings when needed. You provide and explain comprehensive information based on each individual's specific needs. Your interactions are characterized by attentiveness, respect, and a desire to create confidence and understanding of sickness insurance for individuals and partner organizations. You collaborate with your colleagues and actively work to develop your knowledge, share experiences, and cover for each other when needed. As a new employee, you will receive introductory training and support from a supervisor. The position involves handling confidential information, which requires high standards of lawful handling. Therefore, it is important that you have strong security awareness. This is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent are trustworthy and inspiring confidence, even in stressful situations work effectively with others to achieve common goals take initiative on your own and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written implement plans and processes and ensure they maintain high quality It is a merit if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable working with telephone as a work tool We place great emphasis on your personal qualities. Other Information Multiple positions, permanent, full-time, with start date by agreement. Trial employment may be applicable. Certain positions with us involve participation in security-sensitive operations. To be hired for such a position, a approved security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work permits. In this recruitment, occupational psychological tests may be used as part of the selection process. Work location: Lund Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Michael Sjölund Johnsson, tel. 010-117 61 07 (for questions about the position). HR Specialist: Sussane Asqari, [email protected], tel. 010-116 25 98 (for questions about the recruitment process). Trade Union ST: Ena Selman, tel. 010-111 59 28, Katarina Yngström, tel. 010-119 74 47 Saco-S: Niklas Eklund, tel. 010-113 45 21 Seko: Eliza Grundström, tel. 010-115 34 02. Application Welcome to submit your application no later than September 13. When you apply, please attach your CV. We do not use cover letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Please upload your certificates of education, grades, and references with your application. If you have protected personal data or no access to BankID, please contact the HR specialist named in the ad, and we will help you submit your application. In everything we do, we act based on the principle of equal human dignity, lawfulness, and good service.