Insurance Investigator for Sickness Insurance, In-Depth Investigation, Falun

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We pay out approximately 260 billion kronor annually. These are taxpayer funds we manage. It is a great responsibility. That is why we look into each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for you who wants to take responsibility and make a difference. Welcome to Försäkringskassan. You are responsible for investigation, administration, and dialogue with individuals and collaborative partners As an insurance investigator specializing in in-depth investigation, you handle applications for sickness benefits. This may include ongoing documentation, calculations, and benefit payments. You work actively and make independent decisions about the right to sickness benefits by correctly and lawfully applying legislation and established work processes. The work involves conducting qualified investigations and analyses of materials, particularly medical certificates. As an insurance investigator, you investigate and clarify rehabilitation needs and work together with other actors such as healthcare providers and employers to help individuals return to work as quickly as possible. You work in a differentiated manner, with your work characterized by early interventions based on the individual's unique situation and needs. You meet individuals and collaborative partners by phone and in writing, as well as in digital meetings when needed. You communicate and explain complex information according to each individual's specific needs. Your interactions are characterized by attentiveness, respect, and a desire to create confidence and understanding of sickness insurance among individuals and collaborative partners. You collaborate with your colleagues, actively developing your knowledge, sharing experiences, and supporting each other as needed. As a new employee, you receive introductory training and support from a mentor. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you have a strong security awareness when working for us. It is a job for you who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent are trustworthy and inspiring confidence, even in stressful situations collaborate effectively with others to achieve common goals take initiative on your own and take responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbally and in writing implementing plans and processes and ensure they maintain high quality It is a merit if you have worked with qualified investigations and made decisions affecting individuals, preferably at a government agency have professional experience meeting people in difficult life situations have the ability to prioritize based on operational needs are comfortable using the telephone as a work tool We place great emphasis on your personal qualities. Other Information 2 positions, permanent, full-time, with start date by agreement. A trial period may be applicable. Certain positions at our organization involve participation in security-sensitive activities. To be employed in such a position, a passed security vetting according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks will be conducted in this recruitment. Remote work options are available if the work permits. Workplace psychological tests may be used as part of the selection process in this recruitment. Work location: Falun. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Anna-carin Kihlbom, 010-119 94 30 (for questions about the position). HR Specialist: Peter Olgeson, 010-112 68 75, [email protected] (for questions about the recruitment process). ST: Antigona Aliu, 010-118 51 82, Saco-S: Caroline Walldoff, 010-112 09 15, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 13, 2026. When you apply, attach your CV. We do not use personal letters in our recruitment processes; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. Work location: Falun. If you have protected personal data or no access to Bank-ID, call the HR specialist named in the announcement and we will help you submit your application. In everything we do, we act based on the principle of equal worth of all people, legal certainty, and good service.