Insurance Investigator - Care Allowance and Additional Cost Compensation in Malmö

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show consideration. It is a job for someone who wants to take responsibility. Welcome to Försäkringskassan. You will become part of a team that works together toward common goals. Here, your ability to work structurally and efficiently is valued to advance your work. Effective investigations and professional customer contact As an insurance investigator, you are a state employee tasked with investigating to ensure that the right person receives the right compensation at the right time. When working with care allowances, you contact parents who have children requiring special care due to illness or functional disability. In your work with additional cost compensation, you contact individuals who may need help with extra expenses for daily living due to functional disability. In your work, you make assessments through qualified investigations and analysis of documentation, primarily medical reports. You then present recommendations for decisions made by designated decision-makers. Contact with individuals occurs via telephone and in writing. You gather information and collaborate with, among others, health and medical services and municipalities. As an insurance investigator, you handle confidential information, which places higher demands on proper handling. Therefore, it is important that you have strong security awareness. It is a job for someone who wants to take responsibility. We seek someone who has a university degree or experience and qualifications that can be deemed equivalent is confident and trustworthy, even in stressful situations collaborates effectively with others to achieve common goals takes initiative and takes responsibility for achieving good results has a systematic and thorough work approach can understand and analyze complex matters has strong communication skills, both verbal and written has good proficiency in using the computer as a work tool. It is a merit if you have worked with investigations and made decisions affecting individuals have experience working toward set goals with good results have experience with effective investigation work with good quality and service have experience documenting during ongoing phone calls have strong knowledge of how to professionally meet people in different life situations. We place great importance on your personal qualities. Other information Several positions, permanent, full-time, with start date by agreement. Probation may apply. Certain positions at our organization involve participation in security-sensitive activities. To be employed in such a position, you must pass a security clearance under the Security Protection Act (2018:585). In accordance with Försäkringskassan's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work permits. Occupational psychology tests may be used as part of the selection process in this recruitment. Work location: Malmö. A recruitment seminar will be held on September 24 at 12:00-13:00 for candidates who advance in the recruitment process. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Ylva Rosén, 010-112 30 66 (for questions about the position). HR Specialist: Lisa Berglin, [email protected], 010-113 45 08 or Elin Magnusson, [email protected], 010-113 44 98 (for questions about the recruitment process). ST: Carolina Hörringsen, 010-112 20 53 Saco-S: Malin Jonsson, 010-111 73 54 Seko: Eliza Grundström, 010-115 34 02. Application We welcome your application no later than September 15, 2026. When you apply, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or do not have access to bank-id, call the HR specialist named in the notice, and you will receive help submitting your application. In everything we do, we act based on the principle of equal human worth, legal security, and good service.