Insurance Investigator for Care Allowances, Additional Cost Reimbursement, Sundsvall

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, Försäkringskassan makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. These are tax dollars we are entrusted with. It is a great responsibility. Therefore, we thoroughly examine each case, follow laws and regulations, inform and guide, care, and show compassion. This is a job for someone who wants to take responsibility. You will become part of a team working together toward common goals. Here, your ability to work in a structured and efficient manner to drive your work forward is valued. Investigations, analyses, and customer contact As an insurance investigator, you are a state employee tasked with conducting investigations to ensure that the right person receives the right benefit at the right time. When working with care allowances, you will be in contact with parents who have children with special care needs due to illness or disability. In your work with additional cost reimbursement, you will contact individuals who may need help with additional expenses for daily living due to disability. In your work, you make assessments through qualified investigations and analysis of documentation, primarily medical reports. You then present recommendations for decisions that are made by appointed decision-makers. Contact with individuals occurs via telephone and in writing. You gather information and collaborate with, among others, healthcare and municipal authorities. As an insurance investigator, you handle confidential information, which demands proper handling. Therefore, it is important that you have strong security awareness. This is a job for someone who wants to take responsibility. We are looking for you who have a university degree or experience and qualifications that can be assessed as equivalent are confident and trustworthy, even in difficult situations collaborate effectively with others to achieve common goals take initiative and assume responsibility for achieving good results have a systematic and thorough work approach can understand and analyze complex issues have good communication skills, both verbal and written have good computer skills as a work tool. It is advantageous if you have worked with investigations and made decisions affecting individuals have good knowledge of how to professionally interact with people in different life situations have knowledge of various types of disabilities have experience working in a changing organization have experience planning and organizing your own work have experience working in a results- and goal-driven operation. We place great emphasis on your personal qualities. Other information Several positions, permanent, full-time, with start date by agreement. Probationary employment may be applicable. Certain positions with us involve participation in security-sensitive activities. To be hired for such a position, an approved security clearance according to the Security Protection Act (2018:585) is required. In accordance with Försäkringskassan's security guidelines, background checks are conducted as part of this recruitment. Remote work is possible if the work permits. Occupational psychological tests may be used as part of the selection process in this recruitment. Work location: Sundsvall. Want to know more about Försäkringskassan as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Fredrik Söderberg, 010-114 27 13 (for questions about the position). HR specialist: Maja Paulsson, [email protected], 010-113 44 86 (for questions about the recruitment process). ST: Anu Lappalainen, 010-112 86 03, Saco-S: Azin Ebrahim, 010-111 26 21, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by Sunday, September 20, 2026. When you apply, attach your CV. We do not use personal letters in our recruitment process; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, transcripts, and certificates with your application. If you have protected personal information or no access to bank-id, call the HR specialist listed in the ad and we will help you submit your application. In everything we do, we will act on the principle of the equal worth of all people, legal security, and good service.