Insurance Investigator - Family Care Allowance and Infection Compensation

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That's why we look into each case, follow laws and regulations, inform and guide, care, and show consideration. It's a job for you who want to take responsibility. Investigations, analyses, and teamwork In your role as an insurance investigator, you are responsible for processing applications and independently making legally sound decisions. You investigate whether a person has income qualifying for sickness benefits and the right to compensation. More specifically, the job involves gathering, investigating, and analyzing various documentation, such as medical certificates. You work according to established processes and with support from guidance documents. The work is largely administrative, which includes ongoing documentation as well as calculations and benefit payments. When needed, you contact the individual, employers, and healthcare providers, which occurs in writing or by phone. In this position, you work with the benefits family care allowance and infection compensation. When working with family care allowance, you interact with individuals who have a seriously ill close relative in the end stages of life and who therefore need to leave work or other activities. When working with infection compensation, you interact with individuals who cannot work because they have contracted an infection. You identify needs, provide information about compensation, answer questions, and guide people through our e-services. Your duties also include making decisions about income qualifying for sickness benefits (SGI) and explaining decisions to those who do not receive the compensation they applied for. You will become part of a team that together is responsible for planning and distributing work. As a new employee, you will receive introductory training and support from both managers and designated mentors, as well as various support functions including specialists and insurance medicine advisors. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you have strong security awareness. It's a job for you who want to take responsibility. We are looking for you who has a university degree or experience and qualifications that can be deemed equivalent collaborates effectively with others to achieve common goals has good communication skills, both verbal and written is confident and trustworthy, even in stressful situations acts on your own initiative and takes responsibility for achieving good results has a systematic and thorough work approach can understand and analyze complex issues implements plans and processes and ensures they maintain high quality It is advantageous if you have experience with investigative work and decision-making that affects individuals, preferably at a government agency have experience working in social insurance are experienced with calculations and benefit payments We place great importance on your personal qualities. Other information Several positions, permanent, full-time, with start date by agreement. A probationary period may apply. Some positions with us involve participation in security-sensitive activities. To be hired for such a position, a passed security clearance is required under the Security Protection Act (2018:585). In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work allows. Occupational psychology tests may be used as part of the selection process in this recruitment. Location: Telefonplan, Stockholm. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact persons Manager: Cecilia Sandberg, 010-11 647 40 (for questions about the position). HR Specialist: Emma Månsson, [email protected], 010-111 34 24 (for questions about the recruitment process). ST: Isabella Alemam, 010-113 10 56, Saco-S: Azin Ebrahim, 010-111 26 21, Seko: Eliza Grundström, 010-115 34 02. Application Welcome to submit your application by September 20, 2026. When you apply, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to Bank ID, call the HR specialist named in the job posting and you will receive help submitting your application. We shall, in everything we do, act based on the principle of the equal worth of all people, legal certainty, and good service.

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