Insurance Claims Handler for the Swedish Agency for Government Employers' Insurance Department

Description:

Would you like to contribute to developing our insurance management and, together with engaged colleagues, ensure that agreements and orders are handled with high quality and excellent service? Do you have a university degree in social sciences and experience in service and customer contact? Then you might be the person we're looking for! The Swedish Agency for Government Employers (Kammarkollegiet) serves as capital manager, insurance company, procurement officer, and legal firm for the state administration. Among our many assignments from parliament and government is insuring state operations. The Swedish Agency for Government Employers' Insurance Department functions as the state's insurance company where we work with risk management and claims settlement for government agencies and foundations. Our operations cover insurance areas for personnel, travel, operations, and vehicles—a total of approximately 30 different insurance products. The Swedish Agency for Government Employers' Insurance Department has approximately 45 employees, organized into three units and a staff. We have a new activity-based office in central Karlstad. Extensive digitalization of the entire operation is underway, involving changes to our internal work processes and development of e-services for our customers. We are now seeking an insurance claims handler for the administrative unit where you, together with five colleagues, will be the contact point for our insured organizations and work with processing orders and administering our insurance agreements. Job Description The position involves responsibility for insurance agreements, processing insurance orders, answering inquiries, and ensuring that our information is kept up to date. It also involves inputting and updating data in registers, etc. You will work entirely digitally. There is great variety in the inquiries with varying volume in incoming work. As an insurance claims handler, you will work with all of our approximately 30 insurance products regarding renewal and new issuance of insurance agreements. You answer questions and provide advice to our customers. The work involves extensive customer contact, which requires you to be service-oriented and communicative. We are at a stage where we are reviewing and developing our work processes and system support. Work that you will become an active part of, which requires the ability to see solutions and actively contribute to business development. Are you our new colleague? We are looking for someone who has: - University or college degree, preferably in the social sciences field - Several years of work experience with service-oriented tasks and are comfortable handling orders and applications in a workflow with extensive customer contact - Experience working in different business systems and very good skills in the Office suite - Very good ability to communicate in writing and experience working with written formal correspondence - Good knowledge of English If you have experience with contract management, for example in the insurance field, this is a merit for the position. As a person, you are driven, thorough, and quality-conscious with a focus on delivering on time. You have very good collaboration skills and enjoy working together with colleagues, but also have the ability to work independently to solve common tasks. It is important that you have a positive approach in contacts and communication. You find it easy to analyze data and see opportunities for improvement. We place great emphasis on your personal qualities. More Information Start date by agreement. The employment is permanent and begins with a six-month probationary period. The Swedish Agency for Government Employers seeks diversity and values the qualities it brings to the operation. We focus on competence and welcome all applicants regardless of gender, gender identity and expression, ethnic and social background, religion or other beliefs, or functional ability. Application In this recruitment, we do not want you to attach a cover letter. To make a fair and equal assessment of you as an applicant, we use selection questions instead. We therefore ask you to answer the questions as thoroughly as possible so we can determine how well you match the requested competence. Welcome to submit your application no later than August 9, 2026. Contact Persons Ulrika Johansson, Head of Insurance Department: [email protected] You can most easily reach our union representatives during summer vacation via their respective email addresses: [email protected] and [email protected] If you have questions about the recruitment process, you are welcome to contact [email protected] Other In preparation for the recruitment process, we have made decisions regarding recruitment channels and marketing. We decline contact from media sales representatives, recruitment sites, and similar. The Swedish Agency for Government Employers is a government agency under the Ministry of Finance. We are approximately 370 employees working with assignments in law, administration, economics, insurance, and capital management. Our broad operations are directed at other agencies but also to private individuals, businesses, associations, and foundations. We have offices in Stockholm, Karlstad, and Härnösand, and since 1539 we have had a central role in Swedish state administration.Would you like to contribute to developing our insurance management and, together with engaged colleagues, ensure that agreements and orders are handled with high quality and excellent service? Do you have a university degree in social sciences and experience in service and customer contact? Then you might be the person we're looking for! The Swedish Agency for Government Employers (Kammarkollegiet) serves as capital manager, insurance company, procurement officer, and legal firm for the state administration. Among our many assignments from parliament and government is insuring state…

Overview

Type

job

Status

active

Visibility

public

City

Karlstad

GPS

59.387907367188, 13.4953783181copyopen in

Email

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Views

7

Published

17. 6. 2026

Edited

31. 7. 2026

Specifications