Insurance Claims Handler - Maintenance Support in Lidköping

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds that we manage. It is a great responsibility. That is why we thoroughly examine each case, follow laws and regulations, inform and guide, care and show compassion. It is a job for you who want to take responsibility. Welcome to the Swedish Social Insurance Agency. Handling cases, customer contact and teamwork As an insurance claims handler, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You provide individuals with the opportunity to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation and needs to be met based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and, where applicable, make decisions regarding compensation. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, who will work for us, have a high level of security awareness. You have daily contact with applicants and insured persons in writing and by telephone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. The work also includes informing and providing support in our self-service services. When you work with maintenance support, you encounter situations where children live with only one parent and the other parent is to pay maintenance. You support the parents in handling maintenance themselves, but if that does not work, the child may be entitled to maintenance support. You are the claims handler for both parties and you inform and guide them both in a life situation that can be difficult and complex. In your work, you will come into contact with other actors in society who deal with matters concerning children, housing and financial conditions. It is a job for you who want to take responsibility. We are looking for you who have a final certificate from upper secondary school or experience and qualifications that can be tested as equivalent are service-oriented have a systematic and thorough working approach are stable and can maintain your energy even in demanding situations work effectively with others to achieve common goals have good communication skills, both verbal and written have computer skills. It is meritorious if you have worked with making decisions that affect individuals, preferably at a government agency have extensive experience working with customer contact work effectively with others to achieve common goals have knowledge of conflict management and how to meet people in difficult situations and in explaining things in a simple and easy-to-understand way have good communication skills in English We place great importance on your personal qualities. Other information 7 positions, permanent, full-time, with start date January 18, 2027. A probationary period may be applicable. Some positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance according to the Security Protection Act (2018:585) is required. In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. The possibility of remote work exists if the work permits. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Lidköping. Do you want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contacts Manager: Helena Johansson 010-118 40 29 (for questions about the position). HR Specialist: Micaela Kallaris, [email protected], 010-113 44 89 & Wedad Al Sanji, [email protected], 010-113 44 82 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44. Application Welcome to submit your application no later than August 28, 2026. When you apply, attach your CV. We do not use cover letters in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades and certificates in connection with your application. If you have protected personal information or do not have access to bank-id, call the HR specialist named in the ad and you will receive help submitting your application. We shall, in everything we do, act based on the principle of the equal value of all people, legal certainty and good service.

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