Insurance Case Handler for Maintenance Support in Gothenburg

Every year, the Swedish Social Insurance Agency makes 21 million decisions that affect people's lives and society as a whole. We disburse approximately 260 billion kronor annually. We manage everyone's tax money. That is a great responsibility. Therefore, we carefully examine each case, follow laws and regulations, inform and guide, care and show consideration. It's a job for you who want to take responsibility. Case Handling, Customer Contact and Teamwork As an insurance case handler, you have an important mission: to help citizens so that the right person receives the right compensation at the right time. You give individuals the ability to have an overview and feel secure in all contacts with the Swedish Social Insurance Agency. Each individual has a unique situation and needs to be met based on their specific needs. In your work, you are responsible for conducting investigations based on applicable regulations. You calculate and, where applicable, make decisions regarding compensation. The position involves handling confidential information, which places high demands on proper handling. Therefore, it is important that you, who will work with us, have high security awareness. You have daily contact with applicants and insured persons in writing and by phone. Part of your work involves answering incoming calls where you identify needs and provide general and specific information. Your work also includes informing and providing support in our self-service systems. When you work with maintenance support, you encounter situations where children live with only one parent and the other parent is to pay child maintenance. You support parents in managing maintenance themselves, but if that doesn't work, the child may be entitled to maintenance support. You are the case handler for both parties and you inform and guide them both in a life situation that can be difficult and complex. In your work, you come into contact with other actors in society who handle matters concerning children, housing, and financial circumstances. It's a job for you who want to be part of taking responsibility. We are Looking for You Who have a final diploma from upper secondary school or experience and qualifications that can be deemed equivalent are service-oriented have a systematic and thorough work approach are stable and can maintain your energy even in stressful situations collaborate effectively with others to achieve common goals have good communication skills, both verbal and written have computer skills. It is advantageous if you have worked with making decisions that affect individuals, preferably at a public agency have substantial experience working with customer contact collaborate effectively with others to achieve common goals have knowledge of conflict management and how to meet people in difficult situations and to explain things in a simple and understandable way have good communication skills in English We place great emphasis on your personal qualities. Other Information Several positions, permanent, full-time, with start date according to January 18, 2027. Probation may be applicable. Certain positions with us involve participation in security-sensitive activities. To be employed in such a position, a passed security clearance is required according to the Security Protection Act (2018:585). In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Opportunities for remote work exist if the work allows. In this recruitment, work psychological tests may be used as part of the selection process. Work location: Gothenburg. A recruitment seminar is planned for September 8, 2026 at 17:00. Interviews are planned for September 14 to September 18, 2026. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Charlotta Östlund, 010-111 29 82 & Veronica Gillmor, 010-119 52 17 (for questions about the position). HR Specialist: Micaela Kallaris, [email protected], 010-113 44 89 & Wedad Al Sanji, [email protected], 010-113 44 82 (for questions about the recruitment process). ST: Fatime Elezi, 010-117 29 53, Saco-S: Daria Memetovic, 010-118 40 78, Seko: Johanna Grundström, 010-115 30 44. Application Welcome to submit your application by August 28, 2026. When you apply, please attach your CV. We do not use personal letters in our recruitments; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates in connection with your application. If you have protected personal information or do not have access to Bank ID, call the HR specialist named in the advertisement and you will receive help submitting your application. In everything we do, we shall act based on the principle of the equal value of all people, legal security, and good service.

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