Fonus seeks Customer Advisor/Ceremony Host/Transport Staff for Borås and surrounding area

Description:

We show the way when life changes. In our work we meet both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations where life can be at its hardest. Through our way of being and acting, with security, care and guidance, we are there to create the finest farewell. A final personal goodbye. About the role As a customer advisor at Fonus you are responsible for the entire funeral process – from the first meeting with family members to the ceremony execution. The role combines warm customer interaction with structure and administration. You need to be comfortable guiding people in difficult situations while keeping track of the details. Your work tasks include: Meet and guide family members through the funeral process Plan and conduct funerals and ceremonies Guide customers in choices regarding ceremony, caskets, urns and gravestones Handle administration, bookings and invoicing Coordinate contact with churches, florists and authorities Transport deceased from private homes and care facilities Handle deceased individuals at for example washing and committal You will be based at the office in Borås but you will also be part of a team where you help each other as needed between our other offices in the customer area. This means you will have the opportunity to work with colleagues at the offices in Gothenburg, Alingsås and Herrljunga. Who we are looking for We are looking for someone who is secure, thoughtful and organized – someone who creates calm and confidence even in the most sensitive situations. You are equally comfortable having a deep conversation with a grieving family as you are keeping track of administration, IT support systems and planning the entire assignment. We believe you have: Experience in service and advisory work, preferably with a sales component Good administrative ability and experience working in digital systems (business systems, Microsoft 365 etc.) Interest in digital working methods and openness to using AI as support in everyday work B-driver's license, good driving skills and access to your own car Good physical condition, as some heavy tasks occur It is advantageous if you have experience from the funeral industry or similar operations, or if you have previously met people in grief and crisis – regardless of cultural background. What we offer With us you become part of a committed team with a genuinely important social mission. We care for each other and for the people we meet. A thorough introduction – you learn the profession together with experienced colleagues Collective agreement and occupational pension Wellness allowance and employee discounts Ongoing training and professional development A workplace where your work makes a real difference – every day How to apply The position is a permanent full-time employment starting by agreement. We use a 6-month probationary period. The application deadline is 2026-08-17 and as it is summer and vacation time, the selection process will not begin until week 34. As part of our selection process we use work psychological tests. If you want to know more about the role or Fonus, do not hesitate to contact: Helena Wiberg, Customer Area Manager at [email protected] We look forward to your application! Fonus – part of Fonus ekonomisk förening We are Sweden's most used funeral home. With long and broad experience of all types of funerals we are part of a large community from north to south. Since its founding in 1945 we have developed with long-term focus in two main areas; funerals and law. Fonus is operated as an economic association and our common goal is to offer affordable and quality services. Within Fonus ekonomisk förening there are, in addition to Fonus, Familjens Jurist, Momento-byråerna as well as Farväl and Fondkistan. https://www.fonus.se/om-fonus/jobba-hos-oss/We show the way when life changes. In our work we meet both life and death. Being there when life takes a new turn with grief and uncertainty is an important task. It requires courage. We guide and support people in situations where life can be at its hardest. Through our way of being and acting, with security, care and guidance, we are there to create the finest farewell. A final personal goodbye. About the role As a customer advisor at Fonus you are responsible for the entire funeral process – from the first meeting with family members to the ceremony execution. The role combines warm…

Overview

Type

job

Status

active

Visibility

public

City

Borås

GPS

57.723681602851, 12.941412090992copyopen in

Email

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9

Published

10. 7. 2026

Edited

5. 8. 2026

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