First Line Support at Leading Company

About the Position This is a consulting assignment with excellent opportunities for permanent hire. Initially, you will be employed by Bravura, and the company has stated its intention to offer you employment with them long-term. This gives both you and the company a great opportunity to get to know each other and evaluate how well you work together. 🚀 About the Company Our client is a large international service company that offers comprehensive IT solutions to both private and public sectors. The role and company offer excellent development opportunities for those who are interested and willing to grow. More information will be provided in a potential interview. 💼 Responsibilities As a First Line Support specialist, you will be responsible for providing technical support to the company's customers, often being the users' first point of contact with IT. Your primary task is to deliver world-class service in troubleshooting and resolving technical issues. You will receive thorough training and work closely with your colleagues. Common responsibilities include: Maintenance, troubleshooting, and installation, primarily in Windows environments Troubleshooting both hardware and software issues, largely performed using remote tools Receiving and registering cases in the company's case management system 🔍 Education, Experience, and Personal Qualities Good computer skills and a strong interest in IT Very good knowledge of Swedish and English, both spoken and written Secondary education in IT/Technology (desirable) Experience in technical support/helpdesk or customer service via phone We are looking for someone with a good sense of service who enjoys being the face of the company to customers. No special IT knowledge is required, but rather an interest in technology and a willingness to learn. You have an interest in solving problems and always try to find smart solutions based on customer needs. Additionally, you thrive with high workloads and have the ability to perform under pressure. Great emphasis is placed on personal suitability and interest in the position. Additional Information Start: Immediate Location: Malmö Salary: According to agreement We use a competency-based methodology in all recruitment processes to ensure unbiased selections. We also conduct continuous recruitment, which means we remove the posting once we have received a sufficient number of applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you advance in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible since we are conducting continuous recruitment. Welcome to apply! #Nextgen

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