First Line Support

Description:

Do you love providing excellent service and are driven by sales? Do you enjoy working toward set goals? Then this could be the role for you! At Telia, you'll have the opportunity to develop your skills in customer service, sales, and technical support. About the Position This is a full-time consulting assignment. You'll be employed by Bravura and work as a consultant for Telia. There are good opportunities for contract extension and potential recruitment to Telia in the future. 🚀 About the Company Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, including 4,700 colleagues in Sweden, Telia offers the best connectivity on the best networks and continues to invest in a more digital and sustainable society. Welcome to Telia, better networks, better experiences! 💼 Responsibilities As a support specialist, you're responsible for the first point of contact with Telia's private customers. Through incoming calls, you help customers with technical questions, primarily regarding broadband and phone services. You listen to customer needs and inform them about Telia's service offerings to deliver the best solution. This makes upselling a natural part of the conversation, with the goal of achieving excellent service and high customer satisfaction. You work toward set goals and have the opportunity to influence your salary through a bonus system. Upon starting, you'll receive comprehensive training with your team where you'll get all the tools you need to feel confident in your role. You'll have ongoing dialogue with your direct manager for support in your daily work and to take the next step in your development. • Answer incoming customer calls • Find solutions to customer questions and problems • Increase sales by reviewing service offerings and finding solutions that match customer needs 🔍 Education, Experience, and Personal Qualities • Completed upper secondary education • Excellent service mindset • Strong verbal and written skills in Swedish and English • Customer service experience is a plus To thrive in the role of support specialist at Telia, you should have a strong service mentality and be motivated by delivering solutions that meet customer needs. You have good communication skills and are attentive and empathetic in your interactions. The role requires you to take personal responsibility for moving your work forward. You should also be comfortable with varying work pace and working toward set goals. If you additionally have a technical interest, you're the right fit for this role! Additional Information Start: September 14 Location: Luleå Salary: Base salary + opportunity for commission We conduct background checks as part of this recruitment process. We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct rolling selection, meaning we take down the job posting once we have enough applicants. If you become a candidate for the position, we'll contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you'll receive feedback on your application. Have questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend submitting your application as soon as possible since we conduct rolling selection. We look forward to your application! #Nextgen #AdvanceDo you love providing excellent service and are driven by sales? Do you enjoy working toward set goals? Then this could be the role for you! At Telia, you'll have the opportunity to develop your skills in customer service, sales, and technical support. About the Position This is a full-time consulting assignment. You'll be employed by Bravura and work as a consultant for Telia. There are good opportunities for contract extension and potential recruitment to Telia in the future. 🚀 About the Company Telia Company is a communications company in IT and telecommunications. They help businesses…

Overview

Type

job

Status

active

Visibility

public

City

Luleå

Address

Västra Varvsgatan 27F

GPS

65.578696389498, 22.136228153783copyopen in

Email

Show email

Phone

Show phone

Published

28. 7. 2026

Edited

30. 7. 2026

Specifications