First Line Support

Bravura Sverige AB · Full-time

Västra Varvsgatan 27F, Luleå, Sweden

Do you love delivering excellent service and are driven by sales? Do you enjoy working toward set goals? Then this role might be perfect for you! At Telia, you'll have the opportunity to develop your skills in customer service, sales, and technical support. About the Position This is a full-time consultant position. You will be employed by Bravura and work as a consultant at Telia. There are excellent opportunities for contract extension and potential permanent recruitment at Telia in the future. 🚀 About the Company Telia Company is a communications company in IT and telecommunications. They help businesses and individuals communicate in a simple, efficient, and environmentally friendly way. Sweden has world-class broadband infrastructure with well-developed fiber networks, and Telia is currently modernizing its entire mobile network with enhanced 4G and 5G. With approximately 21,000 employees in seven countries, of which 4,700 colleagues are in Sweden, Telia offers the best connectivity in the best networks and continues to invest in a more digital and sustainable society. Welcome to Telia, better networks, better experiences! 💼 Responsibilities As a support employee, you are responsible for the first point of contact with Telia's private customers. Through incoming calls, you help customers with technical questions, primarily regarding broadband and telephony. You listen to the customer's needs and inform them about Telia's service offerings to deliver the best solution. Cross-selling naturally becomes part of the conversation, with the goal of achieving excellent service and high customer satisfaction. You work toward set goals and have the opportunity to influence your salary through a bonus system. When you start, you will receive comprehensive training with your team where you will get all the tools to feel confident in your role. You have ongoing dialogue with your direct manager to receive support in your daily work and take the next step in your development. • Answer incoming customer calls • Find solutions to customer questions and problems • Cross-sell by reviewing service offerings and finding solutions that fit customers' needs 🔍 Education, Experience, and Personal Qualities • Completed upper secondary education • Excellent sense of service • Strong skills in Swedish and English, both spoken and written • Experience in customer service is a merit To thrive in the support employee role at Telia, you should have a strong sense of service and be motivated by delivering solutions based on customer needs. You have good communication skills and are attentive and empathetic in your interactions. The role requires you to take personal responsibility for driving your work forward. You should also be comfortable with varying work pace and working toward set goals. If you also have a technical interest, you're the right person for this role! Additional Information Start: September 14 Location: Luleå Salary: Base salary + opportunity for commission Background checks will be conducted as part of this recruitment process. We use a competency-based methodology in all recruitment processes to ensure unbiased selection. We also conduct ongoing screening, which means we may remove the posting once we have received sufficient applications. If you become a candidate for the position, we will contact you for an initial phone interview. Regardless of whether you move forward in the process or not, you will receive feedback on your application. Questions? Feel free to reach out! 📧 [email protected] 📞 010-171 47 10 We recommend that you submit your application as soon as possible as we conduct ongoing screening. Welcome with your application! #Nextgen #Advance