Finnish-Speaking Customer Service Specialist for MedTech Company!

OIO Väst AB · Full-time

Skeppsbron 38, Stockholm, Sweden

About the Role This is a specialist position for you who have experience in complex order management and who thrive in an operation where structure, accuracy, and regulatory compliance are critical. As a Customer Service Specialist, you are responsible for ensuring professional and efficient handling of customer orders and inquiries. You work closely with customers and internal functions within Supply Chain, logistics, quality, and sales to ensure high service levels and correct deliveries. You will become an important part of the operation and contribute to ensuring that processes are followed, quality requirements are met, and customers receive a first-class experience. Responsibilities Handle customer orders and inquiries in business and order management systems. Ensure that customer requests are processed correctly and within agreed service levels. Work according to established processes, quality requirements, and regulatory guidelines. Identify, report, and follow up on incidents and deviations. Ensure compliance with SOX controls, quality requirements, and internal governance processes. Collaborate with Supply Chain, Distribution, Planning, Quality, and Sales. Participate in improvement initiatives, projects, and training activities. Contribute to developing and maintaining high competence in products, processes, and systems. Identify and report quality and compliance deviations. What We're Looking For Qualifications Fluent Finnish (spoken & written). Fluent Swedish and English (spoken & written). At least two years of experience in customer service, order administration, or similar role. Experience with electronic order management. Experience working in ERP systems or other business-critical operational systems. Good system and IT proficiency. Experience working according to defined processes and workflows. Experience from MedTech, Life Science, pharmaceutical industry, or other regulatory-driven operations. Experience working according to quality and compliance requirements. Good understanding of SOX controls and internal governance processes. Meritorious Experience in international customer service. Experience with Supply Chain or logistics-related processes. Experience with audits, quality reviews, or regulatory inspections. We're looking for someone who combines strong customer service awareness with a structured and quality-conscious work approach. You are accustomed to working in an environment where documentation, processes, and compliance are a natural part of everyday work. You have the ability to manage multiple tasks simultaneously, are solution-oriented, and thrive with many contact points. Furthermore, you are a team player who builds strong relationships and contributes to the team's shared success. About Your New Workplace You will have the opportunity to work with our client, a world-leading company in medical technology where quality, innovation, and development are in focus. You will become part of an international organization with high ambitions, a strong corporate culture, and opportunities to develop in an exciting and socially important industry. About the Employment This is a consulting assignment where you will be employed as a consultant by us at OIO. Scope: Full-time Start: Immediately, subject to notice period Assignment Duration: initially until June 2027, with the possibility of extension Location: Northern Stockholm Compensation: Fixed monthly salary About OIO Our passion is helping you find the right role and workplace. At the same time, we understand that you are selective and choose carefully before your next career step—we would too. That's why we work dedicatedly in the recruitment process to get to know you and your ambitions. We believe that people in the right place have a better chance of reaching their full potential. Through fair, straightforward employment terms and present leadership, we then actively work on your engagement and development. In this way, we strive to become an obvious career partner for you. We are as picky as you are.