Paratransit Unit
Do you want to contribute to giving people the opportunity to travel safely and independently? Right now we're looking for two paratransit case handlers!
As a paratransit case handler at Jönköpings Länstrafik, you'll use your expertise to make legally sound decisions and provide excellent service to residents of the region. With us, you'll become part of an engaged team working together for accessible travel, high quality, and a good work environment.
The role of paratransit case handler
As a paratransit case handler, you work with investigating, assessing, and making decisions about eligibility for paratransit and national paratransit services. The work is carried out according to current legislation and guidelines and encompasses the entire process – from application to decision and potential appeals.
You'll have many contacts, primarily by phone, with customers, relatives, care personnel, municipalities, and colleagues within Länstrafiken. Through our shared commitment, we create security and legal certainty for residents of the region.
Examples of work tasks in the role:
• Investigate and decide on customers' need for paratransit and national paratransit services
• Provide support and assistance to regional residents with questions about paratransit and national paratransit services
• Inform about our public transportation and service trips
• Participate in developing operations together with colleagues
These are permanent full-time positions with start date by agreement. A probationary period may apply.
Your future workplace
At Jönköpings Länstrafik, we make everyday life easier for thousands of people every day. We help people get to work, school, healthcare, or leisure activities. We do this with care, curiosity, and pride. For those who need an alternative to traveling by bus or train, we offer paratransit and national paratransit services.
The Paratransit Unit is part of Jönköpings Länstrafik. We're a work group that together strives for great expertise and good well-being where we help and support each other. We constantly try to move forward to develop our operations a little better every day.
Your profile
We're looking for someone with relevant higher education for the position, for example in law, behavioral science, or social work. You have experience with public authority duties and experience working with investigations, decision-making, and application of laws and regulations. You have knowledge of disabilities and accessibility.
To thrive with us, you need to:
• Be confident in making decisions and able to explain them in a clear and respectful manner
• Have strong ability to meet people with responsiveness and professionalism
• Work in a structured way and ensure legal certainty in every decision
• Find it easy to learn digital systems/tools and have very good ability to express yourself in Swedish, both spoken and written
Great emphasis is placed on personal suitability.
Our offer to you
With us you get meaningful work where you make a difference in people's everyday lives by contributing to safe and accessible travel. You'll become part of an engaged team with high expertise where we help and support each other. In this role, you'll be part of our development journey where we continuously improve our working methods, processes, and digital systems. Right now we're particularly focused on developing our decision writing and communicating in plain language. We're located at Werkets premises in central Jönköping, just a stone's throw from Munksjön. There is also the possibility of working remotely to some extent.
As an employee with us at Region Jönköpings län, you get access to our employment benefits. Some of them increase your basic security, others add a little extra shine to everyday life. Read more about our benefits here: Benefits, Region Jönköpings län (http://www.rjl.se/jobb-och-karriar/Jobba-hos-oss/Formaner/)
Do you have questions about the position?
If you have questions about the position, you're welcome to contact unit manager Björn Elm, phone 010-241 56 30 or email [email protected] from 10/8.
We're happy to receive calls from those interested in the job but decline those selling ads and recruitment services.
Our recruitment process
The application deadline is August 31st. You apply by attaching your CV with your application and answering a few questions relevant to the position. Your answers to the questions are an important part of the application and form the basis for our selection. We do not request a cover letter in this recruitment.
We plan to conduct interviews starting weeks 37 and 38. We may use work samples as part of the recruitment process.
Read more about Region Jönköpings län's recruitment process on our website: https://www.rjl.se/jobb-och-karriar/Lediga-jobb/Var-rekryteringsprocess/Paratransit Unit
Do you want to contribute to giving people the opportunity to travel safely and independently? Right now we're looking for two paratransit case handlers!
As a paratransit case handler at Jönköpings Länstrafik, you'll use your expertise to make legally sound decisions and provide excellent service to residents of the region. With us, you'll become part of an engaged team working together for accessible travel, high quality, and a good work environment.
The role of paratransit case handler
As a paratransit case handler, you work with investigating, assessing, and making…