About Bahnhof Bahnhof is Sweden's leading internet and telecom operator. We deliver broadband and cloud services to businesses and individuals in our own data centers. We are driven by a passionate belief in technology's possibilities. On many issues, we are deeply engaged in how technology affects society in various ways. We value privacy and freedom on the internet and see this as a natural part of our operations. About You Are you a student or looking for a part-time job alongside other main employment? Do you enjoy helping people and are curious about technology? Then this could be the job for you. We're looking for someone who is service-oriented, positive, and enjoys solving problems. You have an interest in technology, like to learn new things, and are comfortable talking with people. If you have customer service experience or networking knowledge, that's a plus, but not required. We prefer that you have high school competency. Of course, you also handle customer information and company data with high integrity – something that is a natural part of Bahnhof's values. About the Role As extra staff in Bahnhof's customer service in Umeå, you help our residential customers via phone with questions about their broadband and other services. You will work with delivery administration, answer questions about orders, and help customers with technical troubleshooting of, for example, broadband, IP telephony, IP TV, email, antivirus, and VPN. The questions vary in both content and difficulty level, but you don't need to know everything from the start. During your first time, you'll receive an introduction with both theoretical and practical training, where you'll get to know Bahnhof and our services. You'll listen to calls, handle your own cases at your own pace, and always have experienced colleagues nearby for support. You'll also always have access to our internal knowledge database with consolidated technical knowledge. What We Offer With us, you get a flexible part-time job that suits combining with studies or other main employment. You become part of an engaged team with a collaborative culture, gain valuable experience in customer service and technology, and have the opportunity to develop within the company. The work is need-based and takes place mainly in evenings and weekends, with the possibility of more work shifts during periods of higher demand. Application Email your application to [email protected] no later than September 12, 2026, and title the email: "Kundtjänst-extra Umeå". Do you have questions? Contact Bahnhof's customer service manager Julia Polz at [email protected] We look forward to hearing from you!
- City
- Umeå
- Address
- Rådhusesplanaden 17D
- GPS
- 63.829392467756, 20.264801994287
- Published
- 13. 8. 2026
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