Extra Customer Service Agent for Hallandstrafiken

Job Responsibilities The role fundamentally involves providing service to our customers before and after their journeys. This includes selling tickets, informing customers about our travel conditions, and assisting travelers when something goes wrong. In other words, you will be an important part of our customer interaction. You will also work in our customer service where you are the customer's first point of contact via phone and chat. Your main task is to provide correct and up-to-date travel information and answer questions about public transportation. You will work alternately in all of our customer service stores in Varberg, Falkenberg, and Halmstad. Working hours vary and weekend shifts occur. Some work is done independently. As a temporary employee, we cannot guarantee how many assignments or shifts you will receive. However, experience shows that two to three shifts per week is normal. The temporary position will begin with full-time training so you feel confident and secure in your tasks. This requires that during the training period, you can work full-time, Monday-Friday, approximately 4 weeks starting week 16. About the Workplace At Hallandstrafiken, we are proud of our transit operations and we have a very varied and exciting mission. Our guiding principles for success are: working together, simplicity, and innovative thinking. Hallandstrafiken currently has approximately 95 permanent employees who together develop public transportation in Halland. If we also include staff at the traffic companies we contract to operate the services, we have over 2,000 employees. Through well-developed public transportation, we support Region Halland's ambition to become the best place to live! Hallandstrafiken is also one of the region's most important tools for enabling a green transition. Qualifications With us, you will have an important role in a team working to make travel easier for our customers. We are looking for you if you: • Have a high school education • Have very good knowledge of Swedish in both speech and writing and good knowledge of English • Have a strong ability to quickly absorb and act on information and questions from customers • Are familiar with digital systems and find it easy to navigate multiple tools simultaneously As a person, you are: • A team player who collaborates and communicates clearly • Calm and confident – even when the pace is high • Relationship-building and attentive in contact with different stakeholders and customers • Structured, responsible, and solution-focused • Unpretentious and ready to pitch in where needed We place great emphasis on personal suitability. We warmly welcome your application! Apply for the position here! We conduct continuous selection during the recruitment process. Reference checks are part of our recruitment process. If you are or have previously been employed by Region Halland, we may take internal references from your current or previous manager. Reference checks are always preceded by a discussion with you as an applicant. Our Offer For us, it is important that you thrive and develop in your work. Read more about what Region Halland can offer you as an employee here About Region Halland Region Halland is here for everyone who lives and works in Halland. We are over 8,000 employees in 370 different professions, all working to provide good healthcare and promote growth and development. We are also responsible for public transportation in Halland and drive initiatives in areas such as business, culture, and education. Our vision is "Halland – the best place to live" and by that we mean Halland should become the best place to live, study, work, and do business in. We have come a long way, and we welcome you to join us on our journey! Read more about Region Halland's organization, our mission, and our vision. Striving for gender equality, diversity, and equal terms is both a quality matter and a natural part of Region Halland's values. Region Halland classifies all permanent employees for civil defense purposes. Region Halland primarily follows the central collective agreement HÖK (Huvudöverenskommelsen) with appendices including AB (Allmänna bestämmelser); in some cases, the BEA agreement may also be used. You can find HÖK with appendices at www.skr.se To staffing and recruitment companies and to you who are sales representatives: We politely but firmly decline direct contact from staffing and recruitment companies as well as sellers of additional job listings. Region Halland has procurement agreements.

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