Experienced Service Desk Technician for Client in Karlstad

Bemannia AB (publ.) · Full-time

Karlstad C, Karlstad, Sweden

Are you a social person who enjoys helping users and solving technical problems? This role is perfect for you if you want to work in an environment where user service, problem-solving, and structure are in focus. About the Assignment We are now seeking an experienced service desk technician for a consulting assignment with a client in Karlstad. You will be responsible for the client's first-line and second-line support. This role is ideal if you have several years of experience working in IT support, enjoy user interaction, and are accustomed to solving technical problems in a structured and service-oriented manner. The work is conducted in the ticket management systems Ivanti and Matrix42. If needed, you may also work in the IT department's customer reception. There, you will primarily provide support and practical assistance related to mobile telephony. The assignment runs from October 26, 2026 through October 22, 2027 on a full-time basis. Working hours are 8 hours per day and follow a schedule with working hours between 06:50 - 17:00 on weekdays. Your Responsibilities Receive and manage IT tickets via phone, chat, and ticket management system. Provide first-line and second-line support to the client's users. Answer questions and troubleshoot IT and telephony issues. Configure and troubleshoot Apple devices and other mobile devices. Handle mobile device exchanges and support users during transition to new devices. Receive deliveries from telephone providers and administer and manage devices to be sent for repair. Document and follow up on tickets in the ticket management system. Contribute to a positive service experience for the client's users. Your Qualifications At least 3-6 years of documented full-time experience working in IT support for at least 12 consecutive months within the past three years. Meritorious Experience working with IT-related tasks within municipal operations. Experience from service desk work in an organization with a support function for 300+ users/customers. Interest and knowledge in mobile telephony and technical products. Experience and knowledge in support for the following: Microsoft 365 Windows 11 Apple products and iOS systems What We Offer You As a consultant at Bemannia, you will receive: ⭐ Close contact with your consultant manager ⭐ Opportunity for more exciting assignments ⭐ Experience at educational workplaces where your expertise makes a difference ⭐ Secure employment terms 🔭 Read more about what it's like to be a consultant with us here: Working as a Consultant via Bemannia About Your Application Apply for the position by clicking apply below. Please upload your CV in Word format and in Swedish. Selection and interviews are conducted on an ongoing basis and the position may be filled before the final application deadline of September 9, 2026. We do not accept applications via email, but if you have specific questions about the position, these will be answered by the responsible recruiter, Filip Hed, [email protected] For general inquiries about your application or our recruitment process, reach us during office hours at 0771-845300. Bemannia is a public Swedish staffing and recruitment company that provides competent and qualified personnel through staffing, recruitment, and personnel contracting within Organisation & Leadership, PR & Information, Market & Sales, Finance, Law, HR & Personnel, Property & Technology, IT & Data, and Office & Administration. Bemannia has framework agreements with most of Sweden's government agencies and municipalities, their administrations and companies. Bemannia is a member of Kompetensföretagen and is an authorized staffing company and recruitment company and has collective agreements with Unionen, Akademikerna, SEKO as well as LO and the Hotel and Restaurant Employees' union. Bemannia is certified according to SS-EN ISO 9001:2015, Quality Management System, SS-EN ISO 14001:2015, Environmental Management System – requirements and guidance, SS-ISO 45001:2018, Occupational Health and Safety Management System, and SS-ISO/IEC 27001:2022 Information Security Management System. The company's management has been active in the industry for 40 years.