Unit Manager for Customer Service in Stockholm

Försäkringskassan · Full-time

Box 42006, Stockholm, Sweden

Every year, the Swedish Social Insurance Agency makes 21 million decisions that impact people's lives and society as a whole. We distribute approximately 260 billion kronor annually. These are taxpayers' funds we manage. It is a great responsibility. That is why we carefully examine each case, follow laws and regulations, inform and guide, care, and show consideration. This is a job for someone who wants to take responsibility. Through close leadership, you create conditions for your team members to best serve our insured customers in languages other than Swedish. Your team members work primarily by phone, but also via email and case handling. You create conditions for your team members to take significant responsibility for both team results and their own development. Close Leadership and Sustainable Workplace As a unit manager, you are the manager closest to your team members and operations. You are responsible for leading and driving daily work based on the department's mission and goals, guided by public sector values. Through your leadership, you communicate clear expectations, follow up on goals, and provide your team members with the right conditions to take responsibility. You have personnel responsibility as well as results and follow-up responsibility for the teams in your unit. Your unit consists of approximately 20 employees whose work is directed toward citizens who need to contact the Swedish Social Insurance Agency in languages other than Swedish. You are responsible for a unit with employees at your duty station in Stockholm. Through close leadership, you create the predictability, security, and sustainability necessary for employees to take responsibility and address the need for change. You create understanding of context, direction, and the goals the department has set, and you develop the plans your operations need. As a unit manager, you support the area manager and participate in the area's management group, which consists of 10 people. You contribute your expertise and commitment. The management group is nationally distributed, and you are based in Stockholm. You adapt and exercise your leadership in a way that enables employees to use their judgment and competence. This position involves handling classified information, which requires high standards for proper handling. Therefore, it is important that you have a strong security awareness. This is a job for someone who wants to take responsibility. We are Looking for You who have a university degree or experience and qualifications that can be assessed as equivalent who have strong leadership capabilities who promote others' professional and personal development who work to achieve goals and results, and follow up on the effects of your own and others' activities who have a systematic work approach who collaborate effectively with others to achieve common goals who have good self-awareness, are stable as a person, and promote a trust-building work environment who encourage mutual dialogue, listen well, and adapt your communication to needs and situations. It is a Merit if You have experience in operational leadership in a similar organization have experience in customer service by phone have experience with coaching leadership and leading through change have experience in production management have experience leading teams have experience planning your operations in collaboration with manager colleagues at a distance. We place great emphasis on your personal qualities. Other Information One permanent position, full-time, with start date by agreement. A trial employment period may apply. Certain positions with us involve participation in security-sensitive operations. To be hired for such a position, you must pass a security clearance according to the Security Protection Act (2018:585). In accordance with the Swedish Social Insurance Agency's security guidelines, background checks are conducted in this recruitment. Remote work is possible if the work permits. In this recruitment, work psychological tests may be used as part of the selection process. Duty station: Stockholm. Want to know more about the Swedish Social Insurance Agency as an employer? Visit https://www.forsakringskassan.se/om-forsakringskassan/jobba-hos-oss Contact Persons Manager: Anna Müller, 010-111 53 31, for questions about the position. HR Specialist: Ottilia Rasimus, mailto:[email protected] or 010-112 24 09, for questions about the recruitment process. ST: Christel Lind, 010-114 01 67, Saco-S: Catja Hedlund, 010-112 26 45, Seko: Johanna Grundström, 010-115 30 44. Application Welcome to submit your application by September 20, 2026. When you apply, attach your CV. We do not use personal statements in our recruitment; instead, you will answer a number of selection questions relevant to the position. Upload your diplomas, grades, and certificates with your application. If you have protected personal information or no access to bank ID, call the HR specialist named in the announcement and we will help you submit your application. In everything we do, we act based on the principle of equal human worth, legal security, and good service.