Unit Manager - Swimming Facilities

Description The Sports and Recreation department consists of four units, of which Swimming is one. The unit encompasses swimming operations at Sundstabadet, Vålbergs swimming hall, the outdoor facility Parkbadet Kronan, summer swimming schools, Sundstalägret, and other project activities. The operations also include Sundsta sports facility, Vålbergs sports hall, and sports school programs. The mission is to create conditions for residents of Karlstad and visitors to enjoy pleasant, safe, and attractive swimming, recreation, and fitness experiences. An important part is developing a relevant and attractive offering that attracts more visitors and contributes to sustainable finances. Responsibility for the unit is shared between two unit managers who have organizational responsibility for different work groups. The current work groups are reception, café, and cleaning. Together, the unit managers share personnel and work environment responsibility for just over 50 employees. Team leaders, coordinators, and communication specialists are important functions in the operations. Responsibilities As a unit manager, you are responsible for budget, operations management, and development within your area of responsibility. Your employees include both permanent staff and a large number of temporary workers. You are responsible for planning and developing your employees' skills and work together with team leaders and staff to create well-functioning operations, professional customer service, and great experiences for our visitors. The unit has a clear focus on creating an attractive offering for both Karlstad residents and visitors, so excellent customer service is a key principle for you. You drive operations toward set goals and identify new market and development opportunities. Together with your fellow unit manager, you plan, implement, and follow up on initiatives that develop the operations. An important part of the task is to develop the operations' attractiveness and utilization rate by understanding different target groups, monitoring the external environment, and early identifying trends and new opportunities. You are responsible for marketing plans, marketing, communication, and use digital tools among other things to reach our target groups. You have a development-oriented approach and see opportunities to develop the offering while maintaining good self-financing and utilization rates within the framework of the municipality's mission and regulations. You work closely with your fellow unit manager and operations manager and are part of the Sports and Recreation management group. The role also includes responsibility for recruitment, employee conversations, work environment, budget monitoring, system administration, and external agreements. You are innovative and have the drive to develop operations and contribute to Sundstabadet continuing to be one of the country's most popular swimming facilities. Qualifications We are looking for someone with relevant academic education or other education and work experience that the employer deems equivalent. You have previous management experience, preferably with experience leading through team leaders or similar. You have experience from visitor industries or other sales-focused operations and experience with marketing, communication, or operations development. You have good financial understanding and preferably experience with budget responsibility, forecasting, and follow-up. Knowledge within areas such as destination development, swimming operations, health and fitness, or other operations with a clear visitor and guest focus is a merit. We would like you to have experience from both private and public operations or good understanding of the different conditions. You need to understand and be comfortable driving and developing municipal operations with a strong guest perspective within the framework of the municipality's mission, regulations, and long-term goals. Personal Competencies You are confident in your leadership, engaged, and good at inspiring and creating commitment among your employees. You enjoy working with people and have a genuine interest in seeing others grow and develop. You focus on good customer service and on creating operations together where both employees and guests feel comfortable. You are organized and have the ability to see the big picture. You easily build good relationships and collaborations and thrive in a role with many contacts, both internally and externally. You are responsive and communicative with an ability to capture ideas and turn them into action. You have the drive and ability to create results while maintaining a long-term perspective on operations development. You are digitally proficient and have fluent Swedish skills in speaking and writing. We place great emphasis on your personal qualities, your commitment, and your motivation for the position. Information about salary levels can be found here (select "See salary statistics"). This recruitment concerns AID code 104510. About Karlstad Municipality The Culture and Recreation Administration is responsible for the municipality's swimming and sports facilities, youth centers, playground parks, libraries, and art in public spaces. We operate Alsters herrgård – Gustaf Frödings minnesgård, the theater cinema Arenan, Skaparverkstan, Youth House, and Seniors House. Our approximately 240 employees create good conditions for sports, culture, and community organizations. Sundstabadet offers something for everyone. Here is a swimming experience whether you want to SWIM or RELAX. Sundstabadet is one of the country's largest swimming facilities with nearly 400,000 visits annually. Operations are open 360 days per year. Our target groups are all residents of Karlstad as well as the general public, school students and community organizations, and visitors to Karlstad.

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